Furlenco - Assistant Manager - Collections

Collections Management:

- Assist in developing and executing collection strategies to reduce delinquency and NPA levels.

- Monitor daily/weekly performance of collection teams against defined KPIs.

- Coordinate with internal teams and external agencies to ensure timely follow-up on overdue accounts.

Analytics & Reporting

- Build and maintain dashboards to track collection performance, portfolio trends, and team productivity.

- Prepare insightful presentations (PPTs) for senior management, highlighting collection trends, risks, and recommendations.

- Conduct root cause analysis of delinquency buckets and recommend corrective actions

Process Improvement & Strategy

- Identify gaps in existing collection processes and propose automation or workflow improvements.

- Support the implementation of digital/AI-driven collection tools.

- Contribute to policy formation, ensuring compliance with regulatory requirements and company standards.

Key Requirements

Experience: 4-8 years in banking/NBFC collections, with at least 2+ years in a team lead or assistant manager role.

Domain Knowledge: Strong understanding of retail/SME lending products, delinquency buckets, collection processes, and RBI guidelines.

Soft Skills: Excellent communication, stakeholder management, problem-solving, and leadership skills, business understanding.

Technical Skills

- Advanced skills in MS Excel / Google Sheets

- Proficiency in PowerPoint for management-level reporting.

- Can be a plus if the candidate has hands-on experience in SQL & Proficiency in Power BI)