Backed by Google and fresh off our Pre-Series A fundraise, Fundamento is now expanding its Customer Success team in Delhi.

Position: Customer Success Manager

Location: Delhi

- Working Days: Monday to Friday

Experience Required: 2.5+ years

Salary: Upto 15 LPA Fixed

About Fundamento:

We're on a mission to reinvent how enterprises talk to their customers.

At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview:

As a Customer Success Manager at Fundamento, you'll drive value for enterprise clients, unlock growth within accounts, and build scalable systems to elevate customer experience- while mentoring the team and working closely with leadership.

Key Responsibilities:

1. Account Growth & Expansion

- Manage 6-8 enterprise accounts, acting as the primary point of contact and trusted advisor.

- Drive account expansion through upselling, cross-selling, and increasing adoption.

- Deliver measurable ROI for customers by aligning Fundamento's AI solutions with their business goals.

- Maintain strong quality standards and ensure SLAs are consistently met.

2. Customer Success & Retention

- Track account health using data-driven insights across adoption, usage, billing, NPS, and engagement.

- Proactively identify risks, resolve issues, and ensure renewals and long-term retention.

- Build strong stakeholder relationships to deepen customer trust and advocacy.

3. Process Building & Scale

- Design and implement scalable processes to streamline CS workflows, reporting, and customer engagement.

- Build playbooks for account expansion, ROI measurement, and customer health monitoring.

4. Team Leadership & Enablement

- Mentor and train Customer Success Associates (CSAs) to handle Stage 1 support.

- Act as an escalation point for complex customer situations.

5. Strategic Exposure

- Work closely with the senior leadership & founders on enterprise-wide initiatives and CXO-facing projects.

- Share customer insights to influence Fundamento's AI product roadmap.

What We're Looking For

1. 4-7 years of experience in Customer Success, Account Management, or Enterprise Relationship roles.

2. Strong data analytical skills (Excel/Google Sheets; comfort with dashboards, pivot tables, reporting).

3. Proven track record in account expansion, ROI delivery, and quality management.

4. Background in FinTech or SaaS (preferred).

5. Excellent Communication - fluent, confident, and persuasive in enterprise settings.

6. Managerial experience - mentoring or leading junior team members.

7. Flexibility - comfortable with customer schedules requiring non-standard hours.

What We Offer

- High-Impact Work: Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.

- Ownership & Autonomy: Take charge of enterprise account growth and success, driving adoption and measurable outcomes with full accountability.

- Learning & growth: Annual learning allowance of - 10,000+, mentorship, and hands-on AI exposure.

- Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.

Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together-and where your work drives real change for some of India's leading financial institutions.