Vertex Fusion Tax System Technical Consultant.

Position Overview:

- We are seeking a skilled Cloud Service Engineer to provide comprehensive production support for Vertex tax management systems and their integration with ERP platforms.

This role:

Requires both taxation expertise and technical troubleshooting capabilities to ensure.

Accurate tax calculations and seamless system operations across multiple jurisdictions.

Key Responsibilities:

Functional Support:

- Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions.

- Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments.

- Support ERP integrations with Vertex ( Oracle Fusion and internal systems).

- Ensure accuracy of tax rates, exemptions, and tax determinations.

- Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex.

- Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes.

- Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy.

- Receive, analyze, and prioritize related support tickets.

- Provide timely solutions to users.

- Document resolution steps and knowledge base articles.

- Support system upgrades and patches.

- Monitor system performances and recommend improvements Technical Operations.

- Perform SQL & Data Analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliation.

- Troubleshoot ERP-Vertex integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings.

- Maintain API Data Feeds including Vertex API calls, REST/SOAP integrations, and data flow between Vertex and ERP systems.

- Implement Performance Optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads.

- Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle Fusion.

- Compliance & Reporting. Support Tax Reporting for Compliance (Sales & Use Tax, VAT/GST Returns, Withholding Tax Reports, 1099/1042 forms, etc.

- Assist in SOX Audits, ensuring controls, documentation, and approvals are in place for tax processes.

- Reconcile tax liabilities in Vertex vs.

- ERP tax subledger vs.

- GL postings.

- Prepare and validate audit-ready tax reports for external and internal audits.

- Ensure compliance with Vertex Tax Engine updates (new tax rates, regulatory changes, etc. ) Operational Support.

- Utilize Vertex Support Website (MyVertex) for issue resolution.

- Create and manage support tickets.

- Access Vertex Knowledge Base, Release Notes, and Patches.

- Follow up on issue resolutions and track service requests.

- Test tax rate updates and system upgrades.

- Coordinate regression testing for ERP and Vertex quarterly updates.

- Assist accounting, tax, and finance teams with Vertex-related issues.

- Document troubleshooting steps and best practices for tax processing.

Required Qualifications:

- Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax).

- 5+ years experience with Vertex tax systems and ERP integrations.

- Knowledge of tax calculation rules, jurisdictions, and product taxability assignments.

- Proficiency in SQL and data analysis.

- Experience troubleshooting API integrations and data feeds.

- Understanding of tax compliance reporting requirements.

- Familiarity with SOX audit requirements for tax processes.

- Experience with FBDI & ADFdi for data imports and updates.

- Strong problem-solving skills for complex tax calculation issues.