Functional Consultant - SAP Customer Service

SAP Customer Service Functional Consultant

- 6 to 12 years

- Bangalore, Pune, Mumbai & Gandhinagar

Key Responsibilities:

- Analyze client business requirements and translate them into detailed SAP CS functional specifications.

- Configure and customize SAP CS modules to meet specific business needs, ensuring alignment with best practices.

- Develop and execute test plans to ensure the quality and reliability of SAP CS solutions.

- Provide end-user training and support to ensure successful adoption of SAP CS functionalities.

- Collaborate with technical teams to design and implement custom solutions and integrations.

- Troubleshoot and resolve SAP CS related issues, providing timely and effective support to users.

- Stay up-to-date with the latest SAP CS trends and technologies, recommending improvements and innovations.

Required Skillset:

- Demonstrated ability to configure and customize SAP CS modules, including service order management, warranty management, and service contracts.

- Proven ability to gather and analyze business requirements and translate them into functional specifications.

- Strong interpersonal and communication skills, with the ability to effectively communicate with both technical and non-technical audiences.

- Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.

- Bachelor's degree in a relevant field such as Computer Science, Information Systems, or Business Administration.

- Adaptability to work in a dynamic environment and manage multiple priorities effectively