Qualifications:

- Bachelor's degree in business, information technology, or another related discipline.

- Five years of experience working in financial aid or financial aid systems management.

- Strong analytical skills, including the ability to interpret client business needs and translate them into application configuration, operational processes, and business requirements.

- Experience with system configuration and data conversion with primary external applications and solutions.

- Experience working with clients in a collaborative development environment on implementation projects for complex business systems.

- Excellent verbal and written communication skills, with the ability to interact professionally with executives, managers, developers, and other subject matter experts.

- Skilled in diagnosing system-related problems with strong troubleshooting capabilities.

- Strong work ethic and team-player attitude, with a deep commitment to client satisfaction.

- Proficiency in Word, Excel, PowerPoint, Project, SharePoint, Jira, and Confluence.

- Ability to prioritize and execute across multiple projects in a fast-paced environment, while maintaining complete confidentiality of critical company data.

- Comfort training groups of users on system functionality and a results-oriented track record of meeting deadlines.

What You Will Do:

- Lead client sessions, including demo and discovery, weekly working sessions, system training, and supporting clients' validation activities.

- Proactively communicate and collaborate with clients to analyze information needs and functional requirements.

- Document client requirements using document analysis, requirements working sessions, business process descriptions, use case scenarios, and task and workflow analysis.

- Configure the software according to clients' future-state processes and assess that it is operating as expected and functioning per requirements.

- Perform problem analysis by reviewing error codes and unexpected test results so that corrective, timely action can be taken to eliminate issues that may adversely affect the system.

- Lead client training sessions and support client validation activities.

- Engage on multiple implementations and initiatives simultaneously, balancing priorities and timelines across accounts.

- Flex across Delivery Services roles as needed - learning new skills, tools, and techniques while easing resource constraints.

- Adapt to changing organizational priorities with awareness of the downstream implications of decisions.

- Serve as the conduit between the financial aid community, internal and external clients, and the software development team, ensuring functional requirements flow cleanly across stakeholders.

Nice to Have:

- Knowledge of Regent products or other higher-education financial aid platforms.

- Experience as a business analyst or functional analyst within a professional services or delivery team.

- Prior experience working in a financial aid office at a higher education institution.

- Background working with global remote teams.