Role Overview:

We are seeking a Functional Analyst to join our Delivery Services team. This individual will play an active, hands-on role across all aspects of implementation for new clients and provide ongoing support for existing clients. Reporting to the Professional Services Program Director, the Functional Analyst works closely with clients, other Delivery Services team members, account management, and subject matter experts to ensure our solution meets each client's product utilization expectations. Knowledge of financial aid for higher education is highly desired;

What You Will Do:

- Lead client sessions, including demo and discovery, weekly working sessions, system training, and supporting clients' validation activities

- Proactively communicate and collaborate with clients to analyze information needs and functional requirements

- Document client requirements using document analysis, requirements working sessions, business process descriptions, use case scenarios, and task and workflow analysis

- Configure the software according to clients' future-state processes and assess that it is operating as expected and functioning per requirements

- Perform problem analysis by reviewing error codes and unexpected test results so that corrective, timely action can be taken to eliminate issues that may adversely affect the system

- Lead client training sessions and support client validation activities

- Engage on multiple implementations and initiatives simultaneously, balancing priorities and timelines across accounts

- Flex across Delivery Services roles as needed - learning new skills, tools, and techniques while easing resource constraints

- Adapt to changing organizational priorities with awareness of the downstream implications of decisions

- Serve as the conduit between the financial aid community, internal and external clients, and the software development team, ensuring functional requirements flow cleanly across stakeholders

What You Bring:

- Bachelor's degree in business, information technology, or another related discipline

- Five years of experience working in financial aid or financial aid systems management

- Strong analytical skills, including the ability to interpret client business needs and translate them into application configuration, operational processes, and business requirements

- Experience with system configuration and data conversion with primary external applications and solutions

- Experience working with clients in a collaborative development environment on implementation projects for complex business systems

- Excellent verbal and written communication skills, with the ability to interact professionally with executives, managers, developers, and other subject matter experts

- Skilled in diagnosing system-related problems with strong troubleshooting capabilities

- Strong work ethic and team-player attitude, with a deep commitment to client satisfaction

- Proficiency in Word, Excel, PowerPoint, Project, SharePoint, Jira, and Confluence

- Ability to prioritize and execute across multiple projects in a fast-paced environment, while maintaining complete confidentiality of critical company data

- Comfort training groups of users on system functionality and a results-oriented track record of meeting deadlines