FuelBuddy - Manager - B2B Last Mile Operations

Description:

FuelBuddy is a pioneer in India's energy sector, providing doorstep fuel delivery to B2B clients. We are looking for a highly motivated, hands-on, and results-oriented Manager - Last Mile B2B Operations to lead and optimize our operations within a specific region/metro area. This role is crucial for ensuring day-to-day operational excellence, client satisfaction, and compliance at the ground level.

Key Responsibilities:

Daily Operations & Execution:

- Oversee all day-to-day last-mile operations within the assigned region/metro, including scheduling, dispatch, and delivery of specialized Refuellers (FuelBuddy Tankers).

- Manage the delivery process to ensure 100% adherence to all client Service Level Agreements (SLAs) and delivery time windows.

- Implement and execute route optimization strategies to maximize fleet efficiency and minimize operating costs per litre delivered.

- Monitor real-time fleet movement using telematics and technology platforms, proactively addressing any deviations or delays.

Compliance, Safety & Audits:

- Ensure absolute compliance with all PESO (Petroleum Explosives Safety Organisation) regulations and local statutory requirements related to fuel handling, transportation, and delivery.

- Conduct regular, mandatory operational audits of the fleet, drivers, delivery points, and process documentation to ensure quality, safety, and inventory integrity.

- Champion the safety culture at the regional level, ensuring all team members follow standard operating procedures for safe and compliant fuel delivery.

Client & Stakeholder Management:

- Serve as the primary operational point of contact for key B2B clients in the region, conducting weekly check-ins to review performance and resolve any operational issues.

- Coordinate effectively with the Sales, Customer Success, and Maintenance teams to ensure seamless service delivery and immediate resolution of customer feedback.

- Manage and maintain strong relationships with local fuel depots, vendors, and regulatory bodies.

Team Management & Development:

- Lead, train, and manage a team of supervisors, dispatchers, and tanker operators (drivers).

- Conduct regular performance reviews and provide coaching to enhance team skills in safety, efficiency, and customer service.

- Manage team scheduling, attendance, and local labor compliance.

Performance Reporting & Improvement:

- Track, analyze, and report on Key Performance Indicators (KPIs), including utilization rate, fuel consumption, delivery efficiency, and cost per litre.

- Identify operational bottlenecks and propose data-backed solutions for continuous process improvement and cost reduction.

- Ensure accurate and timely reporting of all operational data using the internal technology stack.

Required Qualifications:

Education: Bachelors degree in Engineering, Operations, Logistics, or a related field.

Experience: 8-10 years of total professional experience, with a minimum of 4 years in hands-on, B2B last-mile logistics, fleet operations management within a fast-paced environment. Experience managing commercial vehicles or hazardous goods logistics is a significant advantage.

Domain Knowledge: Strong working knowledge of logistics management, scheduling, route planning, and fleet maintenance. Familiarity with PESO regulations is highly desirable.

Skills: Excellent analytical, leadership, communication and problem-solving skills.

Technology: Proficiency in using logistics software, GPS tracking systems, and MS Excel for reporting and analysis.

Mobility: Must be willing to travel extensively within the assigned region.

Willing to work 6 days work-week.

Immediate joiners preferred.

Interested candidates must provide present and expected fixed salary details.