FruitBowlDigital - Creative Strategist Manager/Cluster Head

Description:

Role Overview:

- As a Creative Strategist Manager / Cluster Head, youll be responsible for managing multiple business verticals or account clusters, leading teams across strategy, creative, media, design, and performance.

- Youll play a pivotal role in strengthening client relationships, ensuring delivery excellence, and driving growth through innovation and collaboration.

Key Responsibilities:

Business Leadership & Growth:

- Lead and manage multiple accounts or business units within the assigned cluster.

- Drive revenue growth, profitability, and client retention through proactive strategy and performance.

- Identify business expansion opportunities and collaborate with leadership on new pitches.

- Ensure alignment between client goals, team output, and organizational objectives.

Team Leadership & Development:

- Mentor and guide Strategists, Designers, and Creative Leads within the cluster.

- Foster a collaborative, high-performance culture that balances creativity and accountability.

- Conduct regular reviews to assess productivity, morale, and growth of team members.

- Encourage knowledge sharing, skill development, and inter-team synergy.

Client Relationship & Strategy:

- Act as a senior strategic partner for key clients, understanding their brand and marketing objectives deeply.

- Oversee campaign planning and execution to ensure creativity, innovation, and measurable ROI.

- Manage escalations and ensure timely, high-quality delivery of all digital initiatives.

- Represent Fruitbowl Digitals vision and expertise in every client interaction.

Operational Excellence:

- Oversee day-to-day operations across accounts - timelines, deliverables, budgets, and team utilization.

- Implement and monitor efficient processes for workflow, resource allocation, and reporting.

- Collaborate with internal departments to ensure seamless project execution and quality control.

- Drive innovation, automation, and smarter ways of working across the cluster.

Performance Tracking & Reporting:

- Track cluster-level KPIs revenue, margins, client satisfaction, and team performance.

- Share periodic business reports and insights with senior leadership.

- Analyze performance data to identify patterns, opportunities, and areas of improvement.