Description:

About the job:

Join the Legacy of Innovation with FCI-CCM:

FCI is a leader in Customer Communication Management (CCM), empowering enterprises to deliver hyper-personalized, omnichannel, and data-driven customer experiences through its flagship platform VARTA.

With a legacy dating back to 1959, FCI combines decades of communication expertise with modern technology to help clients across banking, insurance, telecom, utilities, and healthcare transform their customer engagement into a strategic growth engine.

Broad Function:

We are seeking a dynamic and results-driven Enterprise Sales Manager with strong and proven experience in the Banking, Financial Services, and Insurance (BFSI) domain.

The ideal candidate will be responsible for identifying new business opportunities, building strategic client relationships, and driving revenue growth by offerings in BFSI sector.

As a Enterprise Sales Manager, you will empower leading BFSI institutions with innovative, scalable, and secure enterprise solutions that enhance customer engagement, operational efficiency, and digital transformation outcomes.

Purpose of the Role:

To lead strategic business development within the BFSI domain by cultivating high-impact client relationships, unlocking new revenue streams, and aligning customer needs with our advanced enterprise offeringsthereby strengthening our market footprint and contributing to long-term organizational growth.

Roles and Responsibilities (not limited to):

- New Business Acquisition & Account Growth- Drive new logo acquisition across Tier 1 BFSI enterprises while strategically developing high-potential accounts to expand long-term revenue opportunities.

- CXO Engagement & Consultative Selling- Engage CXOs and senior stakeholders through a consultative approach, aligning enterprise solutions to business priorities, regulatory needs, and digital transformation objectives.

- Large Enterprise Deal Ownership- Lead complex, multi-stakeholder transformation deals end-to-end, managing long sales cycles, commercial negotiations, and closure of high-value contracts.

- Pipeline Development & Ecosystem Networking- Build and sustain a strong sales pipeline through industry networking, strategic partnerships, events, referrals, and proactive outreach within the BFSI ecosystem.

- RFP & Executive Proposal Leadership- Own the end-to-end RFP process including solution positioning, proposal creation, executive presentations, commercial structuring, and competitive differentiation.

- Cross-Functional Sales Collaboration- Work closely with Pre-Sales, Product, Marketing, and Delivery teams to ensure solution alignment, value articulation, and seamless transition from sales to execution.

- Market Intelligence & Go-To-Market Strategy- Continuously monitor market trends, competitor movements, and customer needs to refine GTM strategy, strengthen positioning, and identify new growth opportunities.

Desired Qualification & Experience:

- 8-12 years of experience in business development / sales roles within BFSI domain, exp in selling CRM, CCM, DMS, CX platforms, FinTech, Digital transformation, IT services

- Strong track record of driving new business acquisition, consistently achieving revenue targets, and closing high-value enterprise deals.

- Hands-on experience selling SaaS, CCM, CX Platforms, CRM, DMS, HRMS, FinTech, IT Services, and Digital Transformation solutions within the BFSI sector.

- Established relationships with key stakeholders and decision-makers across leading banks, NBFCs, and insurance organizations.

- Ability to engage CXOs and senior stakeholders with strong communication, consultative selling, and commercial negotiation capabilities.

- Demonstrates strong business acumen, accountability, and the ability to independently manage complex, multi-stakeholder sales cycles end-to-end.

Employee Benefits:

The company offers a range of employee benefits including:

- Cashless medical insurance for employees, spouses, and children

- Accidental insurance coverage

- Life insurance coverage

- Retirement benefits including Provident Fund (PF) and Gratuity

- ESI-

- Sodexo benefits for income tax savings

- Paternity & Maternity Leave Benefit

- National Pension Saving

- EL encashment

- Sick Leave

Benefits found in job post

- Medical insurance, Paid maternity leave]