- As Director, Talent Acquisition Operations, you will be a member of the global TA Leadership Team and will be ultimately responsible for the foundation that drives efficiency and transparency in our global TA function. Through innovative and creative approaches, you will establish and deliver processes, programs, and technology that enable Freshworks to compete and win in an increasingly competitive global talent market. - You will play a critical role in the continuous improvement of the end-to-end recruitment process, ensure that our tools are optimized to deliver results, drive critical TA business insights and analytics, manage key vendor relationships, drive TA capability building, and help measure and deliver ROI and effectiveness of various TA investments. - This role will collaborate very closely with a variety of key stakeholders at all levels globally, including members of the TA community, HRBPs, HR Ops, Total Rewards, IT, and our Business Insights organization. This position reports to the Head of Global Recruiting and will be located in India (Chennai or Bangalore). Responsibilities : - Lead the functional ownership of recruiting within our ATS SmartRecruiters. Ensure ATS is configured and used to drive an optimal user experience (candidates, hiring managers, recruiters.). Develop clear documentation of our recruiting business process. Partner with recruiters, HRBPs, HR Ops, and IT to understand and address technology and process pain-points and drive solutions to optimize. - Lead the functional ownership of recruiting within the SmartRecruiters CRM module. Ensure our CRM is configured and used to drive an optimal candidate and recruiter experience. Develop relevant documentation of the recruiting/sourcing business processes. Partner with recruiters, sourcers, and Recruiting Leadership Team (RLT) to understand system capabilities and to ensure full impact. - Enhance and develop new tools and solutions to drive automation and performance improvement within the recruiting process. - Build the foundation for a data-driven TA organization by developing and reporting critical KPIs, metrics, reporting and data analytics to track progress, drive decisions and determine success. Deliver regular data and analysis to all key stakeholders. - Evaluate potential third-party recruiting partners, guide decision-making, manage vendors and evaluate/track vendor effectiveness. - Drive recruiter enablement through the centralization of communications content, training materials, and through tools optimization (using a customer mindset). - Keep up to date with the latest trends in recruiting tools and practices, the competitive landscape, market drivers, constantly educating and sharing this knowledge with others. - Establish, deliver, and negotiate TA Ops agenda in concert with TA leadership and corporate objectives, partnering well with other HR teams, Consultants, and HRIS (Oracle). - Act as the key TA stakeholder in maintaining compliance with regional/global regulations, supporting adjustments in process and practices as needed. - Direct accountability for the Recruiting Coordination and Talent Sourcing teams. - A passion for scoping, building and managing TA related programs. Qualifications : - A minimum of 10 years of experience in recruiting and/or recruiting operations, with at least 5 years in recruiting operations. - Deep understanding of recruiting systems and platforms (ATS, CRM.) and how best to achieve full optimization and adoption. - Experience implementing systems and processes to support smooth and efficient day-to-day recruiting operations, and making data driven strategic recommendations. - Analytical experience developing and refining recruiting-related reporting, and analytics. - Strong project management skills and experience. - Strong collaborator, with an ability to work in a global/matrixed environment.

Bangalore

Freshworks - Director - Talent Acquisition Operations 

Freshworks - Director - Talent Acquisition Operations  ,Job Description for Freshworks - Director - Talent Acquisition Operations  in Freshworks in  Bangalore for (15-18) years of experience. Apply Now!

Job Description for Freshworks - Director - Talent Acquisition Operations  in Freshworks in  Bangalore for (15-18) years of experience. Apply Now!