Associate / Senior Associate Customer Success | Location: Nungambakkam, Chennai About us: Freightify is a logistics technology start-up aiming to revolutionize the trillion-dollar freight industry with technology. In a world, where everything is accessible on the touch screen of smartphones, it would not be a surprise if we had a technology that made the logistics process swift and easy as a fiddle. We intend to solve this by democratizing technology for the entire freight ecosystem and make the freight lifecycle swift, efficient, and straightforward. The role: - We are looking for a passionate person to join our customer success team. You will report to and jointly work with the Freightify RMS platform leads. - Your duties will include managing all customer renewals, identifying and winning opportunities to grow revenue from existing customers and devising new strategies to increase revenue. - Also, ensure customers always derive enough value from Freightify RMS platform to become ambassadors who drive great reviews/referrals for Freightify Responsibilities: - Train customers to utilize the Freightify platform for their use case - Plan, implement and manage renewal initiatives - Identify opportunities and grow revenue from existing customers - Ensure customers dont churn - Review and manage customer relationships and usage of the Freightify platform - Work with sales and product development teams collaboratively to improve the Freightify RMS platform - Use data and reports to make evidence-based decisions to increase value to customers Preferred mindset: - You love solving difficult, open-ended problems - You enjoy taking ownership, learn quickly, and get things done - You are comfortable with ambiguity in the absence of perfect information - You have awesome stakeholder management skills, enabling you to collaborate with all levels of the org, as well as liaise with customers and other external parties - You have strong analytical skills, and are highly proficient in Excel, PPT, and Word Desired experience: Must haves: - 2+ years of proven experience in freight forwarding/SaaS - Being customer-centric - Excellent organizational and time management skills - Experience in/understanding of Freight forwarding / Shipping Industry / Logistics software

Chennai

Freightify - Associate/Senior Associate - Customer Success 

Freightify - Associate/Senior Associate - Customer Success  ,Job Description for Freightify - Associate/Senior Associate - Customer Success  in FreightBro Logistics Pvt Ltd in  Chennai for (2-5) years of experience. Apply Now!

Job Description for Freightify - Associate/Senior Associate - Customer Success  in FreightBro Logistics Pvt Ltd in  Chennai for (2-5) years of experience. Apply Now!