Position: Fraud Specialist

Location: Karnataka, India

Experience: 2 - 5 years

Job Type: Full-time / Permanent

Key Responsibilities:

Fraud Detection & Monitoring:

- Monitor transactions, accounts, and activities across various platforms and channels for suspicious patterns, anomalies, and potential fraudulent behavior.

- Utilize fraud detection tools, systems, and algorithms to identify high-risk transactions or accounts.

- Analyze alerts generated by fraud prevention systems and take appropriate action.

Fraud Investigation & Analysis:

- Conduct thorough investigations into identified fraudulent activities, gathering evidence, and documenting findings comprehensively.

- Analyze large datasets to identify emerging fraud trends, patterns, and vulnerabilities.

- Collaborate with internal teams (Risk, Compliance, Operations, Customer Service) to gather necessary information for investigations.

- Prepare detailed investigative reports and present findings to management.

Fraud Prevention & Mitigation:

- Identify weaknesses in existing processes or systems that could be exploited for fraud and recommend proactive mitigation strategies.

- Assist in the development and refinement of fraud prevention rules, policies, and procedures.

- Contribute to the implementation of new fraud detection and prevention technologies.

Reporting & Documentation:

- Maintain accurate and up-to-date records of all fraud cases, investigations, and resolutions.

- Generate regular reports on fraud metrics, trends, and losses for internal stakeholders.

- Ensure all documentation adheres to regulatory and internal compliance standards.

Customer Interaction (if applicable):

- Communicate with customers whose accounts may have been impacted by fraud, providing clear information and guidance while maintaining a professional and empathetic approach.

- Assist customers with resolution steps, such as chargebacks or account recovery.

Requirements:

- Bachelor's degree in Business, Finance, Criminal Justice, Data Analytics, or a related field.

- 2-5 years of direct experience in fraud detection, investigation, or prevention, preferably within the financial services, e-commerce, or technology sectors.

- Strong analytical skills with the ability to identify complex patterns, trends, and anomalies in data.

- Experience with fraud detection tools, transaction monitoring systems, or similar analytical software.

- Excellent problem-solving skills and a meticulous attention to detail.

- Strong written and verbal communication skills, capable of preparing clear reports and interacting with various stakeholders.

- Ability to handle sensitive information with discretion and maintain confidentiality.

- Proactive, self-motivated, and able to work effectively both independently and as part of a team.

- Basic understanding of relevant regulatory frameworks (KYC, AML) is a plus.

Preferred Qualifications:

- Certifications in fraud examination (CFE - Certified Fraud Examiner).

- Experience with SQL or other data querying languages.

- Familiarity with risk assessment methodologies.