Fraud Analyst
About the Role
We are seeking a highly analytical and detail-oriented Fraud Analyst to join our Risk Management team.
In this role, you will be responsible for proactively detecting, investigating, and mitigating fraudulent activities across various channels, including online transactions, account takeovers, and application fraud.
You will utilize advanced fraud detection tools and techniques to analyze suspicious behavior, minimize financial losses, and continuously improve our risk controls.
Key Responsibilities
- Monitor transaction queues, user behavior, and account activity using specialized fraud detection tools and systems (e.g., machine learning models, rule engines).
- Conduct real-time analysis of high-risk transactions to prevent financial losses and determine if they are legitimate or fraudulent.
- Identify and investigate patterns, trends, and anomalies indicative of new or evolving fraud schemes.
- Perform in-depth investigations of confirmed fraud cases, account compromises, and internal/external alerts.
- Gather and analyze evidence from multiple sources (e.g., logs, IP data, transactional history, identity verification tools) to validate fraud claims and support recovery efforts.
- Document investigative findings thoroughly and accurately for internal reporting and potential legal action.
- Propose, implement, and test new fraud detection rules, logic, and velocity checks within the fraud management system to reduce false positives and false negatives.
- Work closely with data science and engineering teams to refine existing fraud models and integrate new data sources.
- Manage and process chargebacks, ensuring timely responses and accurate representation documentation.
- Prepare regular and ad-hoc reports summarizing fraud losses, trends, and mitigation efforts for management.
- Communicate findings and collaborate with internal stakeholders (Customer Support, Legal, Finance) and external partners (banks, payment processors).
- Ensure all fraud prevention activities adhere to relevant regulatory standards (e.g., PCI DSS, KYC/AML guidelines, if applicable) and company policies.
Required Skills and Qualifications
- Experience: 3+ years of experience in a fraud analyst, risk analyst, or compliance role
- Strong analytical and investigative skills with a proven ability to identify subtle patterns in large datasets.
- Hands-on experience with fraud management systems, rule engines, and case management tools (e.g., Ravelin, Sift, Fraud.net, ClearSale, or similar in-house systems).
- Proficiency in using tools for data extraction and analysis, particularly SQL (to query transaction data) and advanced Excel.
- Strong understanding of online payment processing, including payment methods, chargeback processes, and common fraud vectors (e.g., CNP, friendly fraud, synthetic identity).
- Excellent written and verbal communication skills for preparing detailed reports and liaising with various teams.
Education: Bachelors degree in Finance, Economics, Criminology, Data Analytics, or a related field
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