We are seeking an accomplished President to lead business strategy, operations, revenue growth and organizational performance across its multi-location operations. The role requires a proven business leader with prior CEO/COO experience, strong P&L ownership and a track record of driving significant growth in a large, reputed organisation.
Key Responsibilities:
Business Strategy & Growth:
- Drive strategic planning, revenue growth, profitability, expansion and business performance.
Operations Leadership:
- Oversee multi-location centre operations, standardise processes and improve productivity, efficiency and customer experience.
HR & Talent Management:
- Lead workforce planning, recruitment, leadership development, performance management and employee engagement.
Call Centre Operations:
- Manage a 500-seater outbound call centre, driving lead conversion, admissions, agent productivity and customer satisfaction.
Centre & Franchise Management:
- Ensure centre-wise targets, franchise performance, operational excellence and expansion.
Training & Quality:
- Maintain consistent training standards, faculty productivity, compliance and service quality.
Financial & P&L Management:
- Drive profitability, cost optimisation, budgetary control and resource utilisation.
Leadership & Partnerships:
- Build high-performance teams and strategic relationships with corporates, industry bodies and other stakeholders.
Candidate Profile:
- MBA in Marketing from a reputed institute.
- 25 - 30 years of professional experience, including at least 3 - 4 years as CEO/COO in a large, multi-location organisation.
- Demonstrated track record of high performance, business transformation and exponential growth.
- Preferred industry exposure: Education, Insurance, Holidays, Space Selling, Concept Selling, Telecom or leading FMCG organisations.
- Strong leadership, strategic planning, financial management and stakeholder management skills.
- Proficiency in MS Office, including Excel and PowerPoint.
- Willingness to travel extensively.
Reporting To: Managing Director (MD)
Age Range: 45 - 50 years
Gender: Male
Interested senior leadership professionals with a proven record of business growth and operational excellence are encouraged to apply.
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