Franchise Manager

Franchise Manager

Key Responsibilities:

- Oversee day-to-day operations of franchise stores ensuring full compliance with company standards and SOPs.

- Act as the primary point of contact for franchise partners and provide continuous operational support.

- Ensure adherence to company policies, statutory compliances, agreements, and brand guidelines.

- Drive sales performance across franchise outlets in line with business objectives.

- Conduct market surveys to identify trends, opportunities, and competitor insights.

- Perform regular audits for SOP adherence, customer service quality, and brand representation.

- Manage financial obligations: payment clearance, account reconciliation, and follow-up on dues.

- Build and maintain strong relationships with franchise owners.

- Handle franchise agreements, renewals, and compliance with contractual obligations.

- Resolve franchisee concerns, operational challenges, and financial disputes.

- Collaborate closely with Area Managers for reviews and operational alignment.

- Support expansion by identifying new franchise opportunities and markets.

- Assist in onboarding and launching new franchise stores.

- Provide insights on franchise models (FOFO) and evaluate operational viability.

Skills & Qualifications:

- Graduate / MBA preferred (Retail, Operations, Business Management specializations advantageous).

- Experience in retail / luxury / jewellery / lifestyle sector with strong exposure to franchise operations.

- Strong understanding of retail sales, franchise agreements, and store operations.

- Excellent communication, negotiation, and stakeholder management skills.

- Ability to travel extensively across franchise locations.

- Strong financial acumen with experience in payments, reconciliations, and contract handling.