Franchise Head

1. Franchise Development & Expansion

a. Develop and execute the franchise expansion strategy across local and international markets.

b. Identify and evaluate potential franchise partners.

c. Lead negotiations and manage the end-to-end franchise acquisition process.

d. Conduct market research and site selection feasibility.

2. Franchisee Support & Operations

a. Ensure operational standards and brand compliance across all franchise outlets.

b. Oversee onboarding, training, and ongoing support for franchise partners.

c. Establish systems for performance tracking and business reviews.

d. Address and resolve franchisee operational or business challenges.

3. Strategic Leadership & Planning

a. Set and monitor KPIs related to franchise growth, performance, and profitability.

b. Collaborate with cross-functional teams (marketing, finance, training, legal).

c. Identify opportunities for process improvements and technology adoption.

4. Brand & Customer Experience Management

a. Maintain brand consistency across the franchise network.

b. Support franchisees in delivering excellent customer experience.

c. Roll out marketing campaigns and ensure franchisee alignment.

5. Compliance & Governance

a. Ensure adherence to franchise agreements, brand guidelines, and regulatory requirements.

b. Conduct regular audits and compliance checks.

c. Manage disputes and enforce corrective actions when necessary.