Position: Human Resources Business Partner (HRBP)

Experience: 4+ Years

Location: Hyderabad

Job Summary

FOUNDEVER is seeking an experienced and proactive Human Resources Business Partner (HRBP) with a minimum of 4+ years of progressively responsible experience in a high-volume environment, preferably within the Call Center industry. The ideal candidate will be comfortable supporting US shifts and possess expertise in all areas of HR, including associate relations, talent management, training, and compliance. This role requires a strong leader who will partner closely with management to drive employee engagement, manage performance cycles, and ensure adherence to labor laws and organizational culture.

Key Responsibilities

Associate Relations and Grievance Management

- Lead Employee Relations efforts, conducting Skip Level meetings and focus groups to improve employee connect and drive organizational culture and values.

- Expertly manage the end-to-end Grievance management and Disciplinary actions processes, ensuring an environment of trust and fairness.

- Conduct weekly and monthly internal and external reviews and prepare strategies to improve employee morale and retention, specifically managing Absenteeism Management and Attrition management.

- Manage and analyze Exit analysis data to identify trends and intervention points.

- Conduct Red zone intervention for high-risk employee situations.

Compliance, Audits, and Policies

- Ensure all employment practices, including payroll, benefits, and disciplinary actions, are handled in accordance with local labor laws and Labor norms.

- Drive compliance to Statutory compliance and Audit requirement, including knowledge of Sexual harassment / ICC Committee and the compliance towards the same.

- Devise and implement comprehensive company Policies / Procedures and ensure adherence.

- Perform technical and functional Audits of HR processes.

Operational Excellence and Data Analysis

- Streamlining HR activities and executing process improvement initiatives and compliance standards.

- Maintain various HR related reports using excel and perform mandatory data & trends analysis (Attrition management / excel skills / analysis).

- Utilize EWS (Early Warning System) RAGs analysis and KPI management to proactively manage risks.

- Assist in organizing CSR / WE and other employee engagement activities and initiatives (get-togethers, picnics, parties).

Qualifications

- Experience (Mandatory): 4 or more years of progressively responsible experience as a HRBP or Specialist with experience in associate relations, L&D, conflict resolution, and recruiting non-exempt personnel.

- Legal Expertise: Extensive knowledge, interpretation, and application of employment laws and general labor policies (discrimination, harassment, union avoidance).

- Environment: Experience in a high-volume environment; Call Center industry experience preferred.

- Management: Experience managing, coaching, and developing others.

- Stakeholder Management: Proven ability to influence associates at all levels and deal effectively with ambiguity.

Skills & Knowledge (Mandatory)

- Communication: Strong interpersonal and collaborative skills including verbal and written communications skills, presentation skills, facilitation skills, and negotiation skills.

- Analytical: Strong analytical and presentation skills, requiring excellent MS Office knowledge (Word, Excel, Access, PowerPoint, Outlook) to assimilate and analyze data (Mandate).

- Technical HR: Good knowledge of Statutory compliance and Audit requirement.

- Leadership: Demonstrated ability to develop strong business relationships and effectively deal with ambiguity.