Founder's Office - People Strategy

About the organization:

It was founded in 2018 to simplify cross-border commerce for growing brands. It operates as a house of brands, managing 10+ online brands and serving customers in 60+ countries. The company connects global demand and supply by sourcing products worldwide and delivering them through its own tech-enabled logistics network. It has a strong presence across the USA, UK, Europe, Australia, the Middle East, and Southeast Asia, with offices and fulfilment centres in Mumbai, New York, and London. Led by an execution-focused leadership team, It follows an end-to-end model that integrates marketplace onboarding, localization, compliance, logistics, and performance marketing. It continues to expand into new markets through brand launches and a technology-led approach.

Role Summary:

We are looking for a high-potential individual to work directly with the founders on building the people and organization foundation of a fast-scaling e-commerce company. This role sits in the Founder's Office and focuses on org design, performance systems, leadership enablement, and talent planning, with selective involvement in key hiring decisions. The role is ideal for someone who thinks structurally, enjoys ambiguity, and wants to shape how teams, incentives, and culture scale alongside the business.

What You'll Do

- Org & People Strategy: Design org structures aligned to growth stages; define role clarity, ownership, and decision-making frameworks.

- Performance & Incentives: Build and evolve OKRs/KPIs, performance reviews, and incentive structures tied to business outcomes.

- Leadership & Culture: Translate values into operating principles; support managers with goal-setting, feedback, and execution cadence.

- Talent Planning & Hiring Support: Own workforce planning and partner with recruiters and hiring managers on priority roles and hiring decisions.

- Founder's Office Projects: Lead high-impact initiatives related to productivity, attrition, restructuring, or scaling challenges.

What We're Looking For

- Strong academic and analytical foundation.

- 2-6 years of experience in consulting, strategy, founder's office, operations, or high growth startups.

- Ability to link people's decisions to business metrics and outcomes.

- High ownership mindset and comfort operating in ambiguity.

- Strong communication skills and ability to influence senior stakeholders.

- Genuine interest in people strategy and organization building.

Why This Role

- Direct exposure to founders and company-wide decision making.

- Opportunity to shape the people and performance backbone of a growing e-commerce business.

- High impact, steep learning curve, and strong pathway to leadership roles across people strategy, business ops, or general management