Company Overview:

Our client is a rapidly growing Series B funded SaaS company revolutionizing the customer engagement space. They provide an AI-powered platform that enables businesses to deliver personalized and proactive customer support across various channels. Their solutions are used by leading enterprises across e-commerce, fintech, and healthcare to improve customer satisfaction, reduce churn, and drive revenue growth.

Role Overview:

As a key member of the Founder's Office, the Growth & Revenue Lead will work directly with the founders to drive strategic initiatives focused on accelerating revenue growth and expanding market share. This role involves collaborating closely with the sales, marketing, product, and customer success teams to identify opportunities, develop and execute growth strategies, and optimize key business processes. The ideal candidate will be a highly analytical and results-oriented individual with a strong understanding of SaaS business models and a proven track record of driving revenue growth in a fast-paced environment.

Key Responsibilities:

- Develop and execute strategic initiatives to drive revenue growth across all customer segments.

- Conduct market research and competitive analysis to identify new opportunities and inform strategic decisions.

- Collaborate with the sales and marketing teams to optimize lead generation, conversion rates, and sales processes.

- Work with the product team to identify and prioritize new product features and enhancements that will drive revenue growth.

- Partner with the customer success team to improve customer retention and expansion rates.

- Analyze key business metrics and provide insights to the founders and leadership team.

- Manage and track the performance of growth initiatives, and make data-driven adjustments as needed.

- Build financial models to forecast revenue and profitability.

Required Skillset:

- Demonstrated ability to develop and execute successful growth strategies in a SaaS environment.

- Strong analytical and problem-solving skills, with the ability to interpret data and draw meaningful insights.

- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.

- Deep understanding of SaaS business models, metrics, and best practices.

- Experience with CRM and marketing automation tools.

- Bachelor's or Master's degree from IIT.

- 6-10 years of experience in growth, strategy, or revenue operations roles.

- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

- This role is based in Bangalore and requires on-site presence.