Founder's Office Role - Customer Success - B2B SaaS

The Role

- You will own the end-to-end customer journey-from pre-sales solutioning to post-go-live expansion. Initially, the role is 60% execution and 40% strategy, with a direct path to scaling the department.

- Pre-Sales & Onboarding: Craft custom demos/sandboxes, lead pilots, and drive seamless implementations.

- Customer Advocacy: Act as the primary voice of the client, ensuring long-term health, satisfaction, and proactive issue resolution.

- Product Bridge: Translate complex client needs into actionable product/engineering requirements.

- Org Building: Create the CS playbook, documentation repository, and internal processes to scale the function from 1 to 100.

Ideal Candidate

- We are looking for an "operator-style" leader-likely an ex-founder, ex-founder's office, or high-growth PM/CS leader.

Mandatory Requirements:

- Experience: 6+ years in Customer Success, Sales, Founder's Office, or customer-facing Product/Program roles.

- Leadership: Proven track record of managing a team of 4+ members and owning outcomes.

- Environment: Experience in startups/fast-paced environments building processes from scratch.

- Customer Profile: Direct experience owning Enterprise or Mid-Market client charters.

- Academic: Graduate of IIT (KGP, BOM, MDR, KNP, DEL, RKR, GWH) or BITS Pilani (Main Campus), batch of 2018 or earlier.

- Current Compensation: Minimum current CTC of 45 LPA.

Preferred Qualifications:

- Experience working with US and/or Europe-based customers.

- Background in B2B SaaS solution implementation.

- Strong early-career pedigree (Tier-1 internships or leadership roles).