Description: Job Description: Founders Office (Strategy & Operations).
Location: Delhi-NCR (Noida/Gurgaon/Delhi).
Type: Full-time, in-office (6 days/week).
Mode: In-office during onboarding; hybrid flexibility thereafter.
About the Role:
This role sits at the core of the founding team and is designed for someone who wants to build from 0-1.
You will help shape the foundation of the organization by designing workflows, scaling operations, and enabling rapid experimentation across growth, clinical operations, and partnerships.
This is a high-ownership position that requires speed, structure, accountability, and strong cross-functional coordination.
What You Will Own:
Execution Engine:
- Drive weekly operating cadence; run standups, trackers, and review meetings.
- Maintain OKRs and translate founder priorities into structured projects with owners, timelines, and dashboards.
- Create high-speed execution rhythms and ensure clarity across teams.
Growth Operations:
- Coordinate lifecycle and performance marketing campaigns.
- Ensure landing pages, funnels, and attribution flows are live, monitored, and measurable.
- Partner with growth, product, and founders to execute experiments.
People and Hiring:
- Run end-to-end hiring funnels (JD - sourcing - screening - selection - closure).
- Maintain hiring SLA's and structured documentation.
- Coordinate onboarding workflows for clinicians, nutritionists, sales, and ops teams.
Founder Leverage:
- Manage founder calendars, priorities, and meeting preparation.
- Capture meeting notes and convert them into actionable items with follow-through.
- Support investor, customer, and partner interactions with strong documentation.
Compliance and Documentation:
- Maintain updated SOPs, consent forms, clinical workflows, and vendor contracts.
- Ensure version control, audit trails, and disciplined documentation practices.
What Good Looks Like in the First 90 Days:
- SOP coverage at or above 80% across onboarding, clinician workflows, and support.
- Hiring SLA of 30 days or less for priority roles (sales, nutrition, operations).
- Weekly operations review established with scorecards on CAC, activations, churn, and ops metrics.
- A predictable execution cadence across growth, ops, and product.
- Strong founder leverage through structured planning and documentation.
Must-Haves:
- 5+ years in startups across growth, strategy, or operations, or 1+ year in a Founders Office/Chief of Staff-type role.
- Strong project management skills, documentation discipline, and analytical ability (Google Sheets/Excel, dashboards).
- Comfort with ambiguity, rapid execution, and cross-functional ownership.
- Excellent written communication including memos, briefs, and SOPs.
- Availability for in-person meetings in Delhi-NCR and occasional travel.
Nice-to-Have:
- Experience in healthtech, clinical operations, compliance, or telehealth.
- Familiarity with Notion, Asana/Jira, Looker/Data Studio, SQL (basic), Zapier, or n8n.
- Experience preparing investor updates, board materials, or fundraising decks.
Work Model and Hours:
- Core hours: 10:00 AM to 6:00 PM IST, Monday to Saturday.
- Half-day cadence during product launches and high-intensity cycles.
- Hybrid flexibility available after successful ramp-up.
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