Description:
Position - Founder's Office
Location - Fully Remote
Should be open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market
Must have:
Top college graduate (Tier 1: IIT / NIT / IIIT / IIM / XLRI etc.)
Graduation year: 2016 onwards
Experience: 4+ years in any of the following roles -
- Ex-Founder's Office / Ex-Founder / Ex-Product Manager / Ex-Sales / Ex-Customer Success
Strong strategic thinking and communication skills
Proven experience in startup or operator-style environments, building from zero, creating scalable processes, and driving measurable business outcomes across cross-functional teams
Preferred:
Experience in software / tech / solution implementation for B2B SaaS
Pls Note: This is not a leadership role currently, but will evolve into one over time.
Role & Responsibility:
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
- Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
- Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
- Client Relations - Be the voice of our clients. Maintain open communication channels with clients
- Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
- Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
- Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc
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