Experience Range : 15+ Years
Responsibilities :
The Role :
- The VP of Delivery is the delivery backbone of Forsys. You are not just a project manager at scale - you are the strategic architect of how Forsys runs engagements: the governance model, the recovery playbook, the consulting standards, and the culture of accountability that makes clients renew and refer.
- You will own the health of the entire project portfolio and lead a team of Business Architects, Project Managers, and delivery leads who look to you as their compass. This is a player-coach role.
- You will be in the details when it matters - escalating blockers, reframing scope, rebuilding trust with a client at risk - while simultaneously lifting the practice through mentorship, frameworks, and an AI-first consulting approach.
What You Will Do:
Portfolio Governance & Project Health :
- Own the delivery health of all active Forsys engagements. Maintain a real-time view of project status green, at-risk, or red and ensure every at-risk engagement has a documented recovery path with clear owners and timelines.
- Define and enforce Forsys delivery standards across the portfolio, including milestone governance, risk escalation protocols, change management practices, and executive reporting cadences.
- Partner with engagement leads to conduct regular health checks and establish early warning systems before issues become client-visible.
AI-First Consulting Leadership :
- Lead the shift from traditional waterfall/agile delivery toward an agentic AI-augmented consulting model. Define how tools like Claude (for requirements validation and documentation), NotebookLM (for discovery synthesis), and Agentforce are embedded into the project lifecycle - not as experiments, but as standard practice.
- Coach Business Architects and PMs on how to use AI to compress discovery, accelerate requirements sign-off, produce better documentation, and surface risks earlier.
Cross-Functional Delivery Enablement :
- Serve as the senior advisor to PM, Development, Data Integration, Data Migration, and QA teams on best practices for Salesforce delivery - ensuring a unified, consistent "Forsys Consulting Approach" regardless of team or engagement.
- Drive the adoption of outcome-based project structures where success metrics are defined at kick-off and tracked through go-live - not just scope and schedule.
Customer Success Partnership :
- Work closely with Customer Success Managers to ensure project milestones translate into measurable client business value.
- Ensure the handoff from delivery to ongoing success is seamless and trust-building.
- Be the executive sponsor when client relationships require senior-level engagement, escalation resolution, or strategic re-alignment.
Requirements / Specifications :
Practice Building :
- Develop and maintain Forsys delivery playbooks, templates, and consulting frameworks. Build the institutional knowledge that makes every new engagement start stronger than the last.
- Hire, mentor, and develop Business Architects and Project Managers - building a bench of delivery talent who can grow into senior leadership roles.
What You Bring :
Experience :
- 10+ years in project leadership, program management, or Business Architecture within the Salesforce ecosystem - at a consulting firm, systems integrator, or large enterprise delivery organization.
- Proven track record managing complex, multi-workstream Salesforce implementations involving Sales Cloud, Commerce Cloud, Service Cloud, Revenue Cloud (CPQ), or Industry Clouds.
- Experience managing multi-million dollar project portfolios with direct accountability for delivery outcomes, client satisfaction, and margin.
Salesforce Domain :
- Experience with Salesforce CPQ / Revenue Cloud is strongly preferred.
- Familiarity with Salesforce Data Cloud, Agentforce, or Einstein AI features is a meaningful differentiator.
AI Literacy :
- You understand how AI tools change the project lifecycle: accelerating discovery, automating documentation, enabling faster requirement validation, and surfacing delivery risks through pattern recognition.
- You don't need to be an AI engineer - but you need to be an informed, credible advocate who can lead teams through the transition to AI-augmented delivery.
Leadership & Mindset :
- Outcome-obsessed. You measure success by whether clients achieve the business results they hired Forsys to delive - not just whether the project closed on time.
- Structured thinker who can operate in ambiguity, build frameworks from first principles, and hold teams accountable without creating fear.
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