Foodlink Services - Deputy Business Head

About the job

The Deputy Business Head Banqueting & Catering acts as a strategic partner and second-in command to the Business Head, supporting the divisions mission to achieve revenue, margin, and operational excellence targets.

The Deputy ensures all business processes, team structures, and service delivery consistently uphold brand standards and regulatory guidelines.

This role takes ownership of delegated operational areas, drives continuous improvement initiatives, and provides leadership continuity in the absence of the Business Head.

Location - Mumbai, Delhi, Ahmedabad, Chandigarh

Key Responsibilities

- Support the Business Head in preparing and executing the Annual Business Plan, monthly revenue forecasting, and expense control.

- Lead P&L reviews for specific channels or projects, providing analysis on cost drivers, budget adherence, and profitability.

- Assist in achieving revenue targets across all segments, including social, weddings, MICE, and strategic hotel partnerships.

- Implement and monitor event-level cost controls, proactively addressing financial variances.

- Oversee receivables tracking, coordinate with finance teams for timely collections, minimize revenue leakage, and ensure reporting accuracy.

- Contribute to Opex and Capex planning by gathering operational input and aligning infrastructure requirements for seamless event execution.

Operational Excellence

- Oversee day-to-day operations and production teams to ensure events are executed to the highest Foodlink standards, with an emphasis on consistency and guest experience.

Customer Service

- Ensure guest needs are anticipated and met, delivering personalized service that aligns with brand promise and cost guidelines.

- Handle escalation of guest inquiries or issues, ensuring resolution meets or exceeds expectations.

- Maintain and utilize guest feedback and event history databases to identify trends and shape service enhancements.

- Institutionalize post-event debriefs and formal feedback collection for continuous improvement.

People & Culture

- Partner with department heads on performance management, talent development, and team motivation programs.

Authority Levels

- Operates with delegated authority over daily banqueting and catering operations, acting as Business Heads proxy when required.

- Participates in decision making for operational, financial, and people matters within organizational policies and brand standards.

- Coordinates with support functions (Finance, Procurement, HR) as per established delegation frameworks.

Candidate Profile