Flutter Entertainment - Senior - Talent Development

About Flutter Entertainment

Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $14.04 Bn and a customer base of over 14 million players (in 2024) driven by a portfolio of iconic brands, including FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, Adjarabet, Sisal, Junglee Games, Snai and MaxBet.

We have an unparalleled portfolio of world-class brands, global scale and challenging mindset, through which we excite and entertain our customers, in a safe and sustainable way.

Using our collective power, the Flutter Edge, we aim to disrupt our sector, learning from the past to create a better future for our customers, colleagues and communities.

Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the 'Pioneers' section.

FLUTTER ENTERTAINMENT INDIA

Flutter Entertainment India (FEI), located in Hyderabad, in one of Indias premier technology parks in Hi-Tech city is the Global Capability Center for Flutter Entertainment.

A center of expertise and innovation, this hub is now home to over 1000+ employees working across various business functions.

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact.

We have ambitious growth plans and goals for the future and the global and local scale to achieve them.

At Flutter, were redefining entertainment by combining cutting-edge technology, immersive gaming, and responsible betting experiences.

With players at the heart of everything we do, we believe that world-class customer operations are essential to trust, loyalty, and long-term growth.

Were seeking a visionary Head of Customer Operations who can lead from the front, shape strategy, and inspire teams to deliver unforgettable customer experiences.

If you thrive in a challenging and fast-paced environment, this is the place for you.

Overview Of The Role

- Were looking for a passionate and detail-oriented Talent Development & DEI Specialist to support and drive impactful learning, development, and inclusion initiatives across the organization.

KEY RESPONSIBILITES

Onboarding & Induction

- Design, manage, and deliver end-to-end onboarding and induction experiences for all new hires.

- Partner with HR, IT, and business teams to ensure a seamless Day 1 and 90-day journey.

- Continuously improve onboarding content and experience to align with evolving organizational needs.

Employee Development Programs

- Manage the full lifecycle of learning and development programs across employee segments.

- Publish and maintain learning calendars, ensuring visibility and clarity on all scheduled programs.

- Coordinate nominations, pre/post-comms, feedback, and impact assessment for all programs.

Learning Management System (LMS) Management

- Oversee the administration of the Learning Management System, including course uploads, learner records, and reporting.

- Ensure all training content is up-to-date, structured, and accessible for learners.

- Generate usage analytics and insights to support data-driven decisions around learning investments.

Facilitation & Engagement

- Facilitate onboarding and select learning sessions for employees and support ongoing development and engagement.

- Support pre-session preparation, delivery, and follow-ups including nudges and reinforcement activities.

Vendor & Operations Management

- Collaborate with external learning partners and vendors to deliver high-quality programs.

- Handle end-to-end vendor management including contracting, coordination, logistics, and feedback loops.

- Manage learning budgets, process invoices, and ensure accurate and timely payments.

DEI Programs & Advocacy

- Support the design and execution of DEI initiatives in line with the companys inclusion goals.

- Curate and share DEI-focused learning content and drive employee awareness campaigns.

- Partner with ERGs, People Partners and leadership to organize inclusion-focused events and conversations.

Reporting & Analytics

- Develop and maintain robust reporting mechanisms for L&D activities, including participation rates, completion metrics, feedback summaries, and other key performance indicators.

- Generate insightful analytics to assess the effectiveness and impact of training programs, providing data to inform future strategies.

- Contribute to reporting on DE&I program engagement and impact.

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

- Bachelors or master's degree in human resources, Business Administration, Education, or a related field.

Benefits We Offer

- Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling.

- Career growth through Internal Mobility Programs.

- Comprehensive Health Insurance for you and dependents.

- Well-Being Fund and 24/7 Assistance Program for holistic wellness.

- Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.

- Free Meals, Cab Allowance , and a Home Office Setup Allowance.

- Employer PF Contribution , gratuity, Personal Accident & Life Insurance.

- Sharesave Plan to purchase discounted company shares.

- Volunteering Leave and Team Events to build connections.

- Recognition through the Kudos Platform and Referral Rewards.

WHY CHOOSE US