FlixStock - Customer Success Manager

Job Description:

- We are seeking an experienced and client-oriented Customer Success Manager with a strong background in the creative, advertising, or design industry. The role involves managing international client relationships, ensuring the successful delivery of projects, and driving client satisfaction and retention.

- The ideal candidate will combine strategic thinking, creative understanding, and operational excellence to represent our organisation's work to global clients and serve as a trusted advisor in all client engagements. This role requires someone with a strong sense of ownership, a proactive attitude, and the ability to get things done with precision and accountability.

Key Responsibilities:

- Serve as the primary liaison between international clients and internal teams, ensuring clear communication and alignment on all deliverables.

- Develop a strong understanding of each clients brand, business objectives, and creative needs to deliver impactful solutions.

- Manage project timelines, deliverables, and expectations across cross-functional teams, including creative, strategy, and production.

- Build and maintain long-term client relationships focused on trust, transparency, and value creation.

- Lead client meetings, presentations, and performance reviews with professionalism and confidence.

- Monitor project performance and client satisfaction, proactively addressing concerns and identifying opportunities for improvement.

- Collaborate with internal teams to ensure consistent quality and timely execution of all creative outputs.

- Identify opportunities for account growth, cross-selling, and strategic partnership development.

Qualifications & Experience:

- 4-8 years of experience in client servicing, account management, or client success within a

creative agency, studio, or advertising firm.

- Proven experience managing international clients and understanding of cross-cultural
communication dynamics.

- Strong knowledge of creative processes, digital marketing, content production, and brand communication.

- Exceptional interpersonal, communication, and presentation skills.

- Ability to manage multiple projects simultaneously with attention to detail and deadlines.

- Demonstrated ability to work collaboratively with creative and operational teams.

- Bachelors or Masters degree in Marketing, Communications, Business, or a related field preferred.