Flipspaces - General Manager - Operations - IIT/IIM

FlipSpaces - Job Description - GM - Operations

What Youll Do:

Operations Leadership

- Own end-to-end operational performance and project execution.

- Drive alignment with revenue, quality, and client satisfaction metrics.

- Build scalable systems to support multi-project growth.

Project Delivery & Execution

- Ensure timely and high-quality delivery of interior fit-out projects.

- Conduct weekly execution reviews to identify and resolve roadblocks.

- Track progress against milestones and client expectations.

P&L & Financial Management

- Manage city-level P&L, budgeting, and cost optimization.

- Improve margins through vendor negotiations and operational efficiencies.

- Forecast project cash flows and monitor working capital cycles.

Cross-Functional Collaboration

- Liaise with sales, design, procurement, HR, and finance to align workflows.

- Drive execution readiness and resource planning.

- Resolve cross-departmental blockers in real time.

Operational Excellence & Process Innovation

- Implement lean, tech-enabled operations processes.

- Reduce TAT through SOPs, automation, and performance analytics.

- Leverage platforms like Salesforce for visibility and accountability.

Team Development & Leadership

- Build and mentor a high-performing operations team.

- Define KRAs, review performance, and lead upskilling initiatives.

- Foster a culture of ownership, collaboration, and continuous improvement.

Client & Stakeholder Management

- Act as the primary point of contact for key clients and vendors.

- Conduct regular reviews with clients, architects, and contractors.

- Ensure seamless communication and client delight throughout the project.

Risk, Quality & Compliance

- Implement QA/QC checks, HSE standards, and compliance processes.

- Anticipate risks and drive mitigation strategies.

- Ensure contracts, documentation, and reporting are accurate.

Billing, Payments & Documentation

- Monitor billing accuracy and ensure timely realization of payments.

- Maintain documentation for client handovers, audits, and MIS.

- Reduce revenue leakage through robust controls.

You Bring:

- 10-15 years of experience in interior fit-outs, project management, or operations in design & build/real estate.

- Proven success managing multi-crore projects with direct P&L ownership.

- Strong leadership and ability to manage cross-functional teams.

- Solid understanding of supply chain, vendor management, and quality control.

- Excellent communication, client management, and conflict resolution skills.

- Tier-1 institute alumni (IIT/IIM) preferred.

- Strong working knowledge of finance and P&L is an advantage.