Flipspaces - General Manager - Key Account Management

Key Responsibilities:

- Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience.

- Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers.

- Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.

- Manage the end-to-end client lifecycle - from onboarding and project execution to renewals, upselling, and repeat business.

- Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion.

- Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.

- Track account performance, analyze client feedback, and share actionable insights with management.

- Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.

- Maintain up-to-date records of client interactions and progress through CRM systems.

- Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space.

Educational Qualifications:

- Graduate/Postgraduate degree from a Tier 1 institution specialization in Marketing, Business Management, or a related field preferred.

- Strong academic record throughout education.

Work Experience:

- 6+ years of experience in Key Account Management, B2B Sales, or Client Relations, preferably within the corporate interiors, design, or real estate industries.

- Proven track record in client retention, revenue growth, and relationship management with international clients (preferably US-based).

- Experience working with corporate clients, global stakeholders, and channel partners is preferred.

Functional Knowledge & Technical Skills:

- Deep understanding of account management, client servicing, and escalation management.

- Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools.

- Ability to interpret business insights, create account growth strategies, and manage client expectations effectively.

Behavioral Competencies:

- Exceptional relationship-building and client-handling skills.

- Strong communication, negotiation, and conflict resolution abilities.

- Highly self-motivated, target-driven, and proactive in managing client needs.

- Flexible and adaptable to global time zones and fast-paced business environments.