Flipspaces - Job Description - GM/DGM - Operations - US Market

What Youll Do:

Operations:

- Own end-to-end operational performance across US-based interior fit-out and design-build projects.

- Drive alignment with revenue targets, schedule adherence, quality benchmarks, and client satisfaction KPIs.

- Build scalable operational frameworks to support multi-market and multi-project growth across US cities.

Project Delivery & Execution:

- Ensure timely and high-quality delivery of interior fit-out projects.

- Conduct weekly execution reviews to identify and resolve roadblocks.

- Track progress against milestones and client expectations.

Cross-Functional Collaboration:

- Liaise with sales, design, procurement, HR, and finance to align workflows.

- Align staffing plans, subcontractor onboarding, and procurement timelines with project schedules.

- Resolve cross-functional bottlenecks quickly to maintain delivery momentum.

Client & Stakeholder Management:

- Serve as the primary escalation point for key clients, architects, general contractors, subcontractors and vendors.

- Conduct regular reviews with clients, architects, and contractors.

- Ensure a high-quality client experience from project kickoff through close-out and handover.

Risk, Quality & Compliance:

- Implement QA/QC checks, ensure compliance with US building codes, safety standards, and local requirements.

- Implement QA/QC processes across design, construction, and close-out phases.

- Ensure contracts, documentation, and reporting are accurate.

- Proactively identify project risks and drive mitigation strategies related to schedule, cost, safety, and quality.

Billing, Payments & Documentation:

- Monitor billing accuracy and ensure timely realization of payments.

- Maintain documentation for client handovers, audits, and MIS.

- Minimize revenue leakage through strong cost tracking, contract compliance, and billing controls.

You Bring:

- 8 - 12 years of experience in interior fit-outs, project management, or operations in design & build/real estate.

- Strong leadership and ability to manage cross-functional teams.

- Solid understanding of supply chain, vendor management, and quality control.

- Deep understanding of US subcontracting models, procurement, cost controls, and quality management.

- Excellent communication, client management, and conflict resolution skills.

- Want to be part of a design-tech rocketship? Explore your next career move at www.flipspaces.com or write to kunjall.rathod@flipspaces.com