Role- AVP/VP- Operations

This is a Senior Leadership role for the Flipspaces USA vertical based out of Mumbai with travel to USA.

1. What You'll Do-

Operations Leadership

- Own end-to-end operational performance across US-based interior fit-out and design-build projects.

- Drive alignment with revenue targets, schedule adherence, quality benchmarks, and client satisfaction KPIs.

- Build scalable operational frameworks to support multi-market and multi-project growth across US cities.

Project Delivery & Execution

- Ensure timely and high-quality delivery of interior fit-out projects.

- Conduct weekly execution reviews to identify and resolve roadblocks.

- Track progress against milestones and client expectations.

P&L & Financial Management

- Manage city-level P&L, budgeting, and cost optimization.

- Drive margin improvement through subcontractor negotiations, value engineering, and operational efficiencies.

- Forecast project cash flows and monitor working capital cycles.

Cross-Functional Collaboration

- Liaise with sales, design, procurement, HR, and finance to align workflows.

- Align staffing plans, subcontractor onboarding, and procurement timelines with project schedules.

- Resolve cross-functional bottlenecks quickly to maintain delivery momentum.

Operational Excellence & Process Innovation

- Implement lean, tech-enabled operations processes.

- Reduce TAT through SOPs, automation, and performance analytics.

- Leverage platforms like Salesforce for visibility and accountability.

Team Development & Leadership

- Build, lead, and mentor a high-performing operations and project management team.

- Define KPIs, conduct performance reviews, and drive training and upskilling initiatives.

- Foster a culture of ownership, collaboration, and continuous improvement.

Client & Stakeholder Management

- Serve as the primary escalation point for key clients, architects, general contractors, subcontractors and vendors.

- Conduct regular reviews with clients, architects, and contractors.

- Ensure a high-quality client experience from project kickoff through close-out and handover.

Risk, Quality & Compliance

- Ensure compliance with US building codes, safety standards, and local requirements.

- Implement QA/QC processes across design, construction, and close-out phases.

- Ensure contracts, documentation, and reporting are accurate.

- Proactively identify project risks and drive mitigation strategies related to schedule, cost, safety, and quality.

Billing, Payments & Documentation

- Monitor billing accuracy and ensure timely realization of payments.

- Maintain documentation for client handovers, audits, and MIS.

- Minimize revenue leakage through strong cost tracking, contract compliance, and billing controls.

2. You Bring

- 10-15 years of experience in interior fit-outs, project management, or operations in design & build/real estate.

- Proven success managing multi-crore projects with direct P&L ownership.

- Strong leadership and ability to manage cross-functional teams.

- Solid understanding of supply chain, vendor management, and quality control.

- Deep understanding of US subcontracting models, procurement, cost controls, and quality management.

- Excellent communication, client management, and conflict resolution skills.

- Tier-1 institute alumni (IIT/IIM) preferred.

- Strong working knowledge of finance and P&L is an advantage.