Flipkart - Zonal Control Operations Role - Flipkart Minutes

About the Role:

- Ownership of Key Supply Chain metrics such as Fill rate, Forward & Reverse Losses, Inventory Hygiene.

- Monitor shipment flow, Open pendency, damages, process adherence, material handling for Minutes Supply Chain.

- Focus on execution of initiatives / product features from E2E perspective.

- Point person for liaising between Product / Tech / Ops/Quality and Design teams.

- Program manage the prep for key events such as BBD and ensure loss reduction by employing the predefined and/or newly identified/aligned levers.

- Manage Assets operations by close monitoring of operations, stakeholder management & designing right playbooks.

- Pull up input and output loss metrics to generate insights/RCA on loss reduction.

- Process review and improvement in all function areas where CT interacts.

- Provide inputs to Product with CT's point of view after collaborating inputs from various stakeholders.

- Conceptualize and own action items to reduce losses across minutes supply chain.

To succeed in this role you should have the following:

- Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.

- Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.

- Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.

Qualification:

- B-tech or MBA (Preferred candidates from Tier I/II MBA institutes).