Flexsin - Manager - Dynamics CRM

Essential Duties and Responsibilities:

Technical Implementation and Configuration:

- Lead the implementation, configuration, and customization of MS D365 CRM, loyalty, and marketing automation platforms.

- Develop and maintain integrations between MS D365 CRM platform and other key systems, including ERP, e-commerce platforms, and analytics tools.

Data Management and Quality Assurance:

- Oversee data migration processes, ensuring the integrity and accuracy of customer data across systems.

- Implement ETL processes, API, and data quality assurance practices to ensure seamless data flow between platforms.

System Performance and Issue Resolution:

- Troubleshoot and resolve issues related to platform performance, data integrity, system errors, and user experience.

- Ensure that systems are running at optimal performance and provide timely resolution to technical challenges.

Collaboration with Business Stakeholders:

- Work closely with business teams to understand their requirements and translate these into technical specifications.

- Configure platforms to ensure they support business processes, workflows, and campaigns effectively.

- Collaborate with implementation partners to ensure successful platform deployment and integration.

Reporting and Analytics:

- Create custom reports and dashboards to track key performance indicators (KPIs) and metrics as per business requirements.

- Provide data-driven insights to support decision-making and continuously improve platform utilization.

Training and User Support:

- Develop training programs and materials to educate users on how to effectively utilize platforms.

- Monitor user engagement with the platforms and identify opportunities for further training or process improvements.

Project Management:

- Define the scope of CRM, loyalty, and marketing automation projects, ensuring alignment with business goals.

- Develop and manage project timelines, resource allocation, and progress monitoring.

- Proactively identify risks in project delivery and implement mitigation strategies to ensure timely and successful project completion.

Vendor Management:

- Oversee relationships with technology vendors and service providers, evaluating performance and managing contracts.

- Negotiate vendor contracts and ensure that service levels are met according to business requirements