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Implementation Manager - SaaS Job Description: We're seeking a highly driven and detail-oriented Implementation Manager to lead end-to-end onboarding and deployment of our Transport Management System for enterprise clients. You will act as the bridge between our product, tech, and client teams, ensuring smooth, timely, and value-driven implementations. Key Responsibilities: - Lead client onboarding and implementation of the TMS platform, from project kickoff to go-live - Understand client transport operations deeply to design the best-fit TMS workflows and configurations - Collaborate with Product, and Customer Success teams to manage integration, customization, and data migration - Own project timelines, risk management, and post-implementation support plans - Train client stakeholders through documentation, walkthroughs, and hands-on sessions - Define and monitor implementation KPIs (adoption rate, go-live TAT, SLA adherence) - Document feedback, Create Case Studies to improve implementation playbooks and product roadmap - Act as the voice of the customer during implementation, ensuring strong alignment between solution delivery and client goals Requirements: - 2 to 5 years of experience in SaaS implementation, preferably in logistics, TMS, ERP, or supply chain tech - Good to have understanding of fleet/transportation workflows (routing, dispatch, POD, billing, GPS integration, etc.) - Proven experience managing enterprise client relationships and handling technical and operational stakeholders - Exceptional communication, project management, and problem-solving skills - Comfortable working in fast-paced, high-growth environments

Gurgaon/Gurugram

Fleetx.io - Implementation Manager - SaaS 

Job Description for Fleetx.io - Implementation Manager - SaaS  in Fleetx Technologies Private Limited in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!

Fleetx.io - Implementation Manager - SaaS  | iimjobs.com