Director - Operations - EDTECH Domain JOB DESCRIPTION : Key Accountabilities/Responsibilities (Included below but not limited to the following): Necessary : - Familiar with Ed Tech sector - key players and market in general -preferably on the higher ed and lifelong learner side - Directly responsible for end user success and experience - Setup, operations teams for functions in the Ed Tech value chain such as consumer or student acquisition, consumer or student admissions, onboarding or success, academic support -any of the above. - Hands-on, does not hesitate to roll up his/her sleeves and get the job done - Agile, as this is a new sector, processes are not mature, one must consider adjacencies and improvise. - The candidate must be able to adopt in such an environment - Responsible for the P&L of the program, driving revenue growth and profitability - Point of contact for all relationships with CXOs and escalation point for program heads at client side - Responsible for meeting service delivery of the program, its efficiency and effectiveness -goes deep and determines the root cause for any program level issues - Drive improvement of NPS of the program and build strong and sustainable customer relationship - Foresee risks, be proactive and predictive while developing mitigation plans for the program - Responsible for identifying all mining opportunities within the program - Meet defined quality, customer experience and efficiency requirements Other generic : - Responsible for leading the entire program to its maximum potential, drive team performance by creating a high performing culture - Ensures business continuity strategies, global and local, are established and maintained - Establishes audit and review procedures to assess adequacy and efficiency of the procedures - Understand the cultural nuances - Manage through indirect authority and matrixed organization structures - Exceptional verbal and written communication skills and presentation skills - Provide business solutions for all new RFPs/ RFIs for the program or similar business - Provide mentorship and development to direct reports and extended teams - Identify and drive transformation projects to increase efficiency and delivery - Network with other organizations to maximize best practices. Identifies cost saving opportunities Knowledge & Skills (Essential) : - 15+ years of experience in the Direct-to-Consumer industry and on handling consumers or students (if Ed Tech) OR - 15+ years of experience in the service industry managing operations - Worked in a digital environment -used to the pace - Should have excellent team management and conflict management skills and should have managed large teams in the past - Sound decision making, problem solving, critical thinking skills and analytical ability - Should be approachable and able to coach - Strong business and financial acumen - Prioritize and manage effectively across many competing and concurrent tasks

Hyderabad

Firstsource - AVP - Operations - EdTech Domain 

Job Description for Firstsource - AVP - Operations - EdTech Domain  in FIRSTSOURCE SOLUTIONS LIMITED in  Hyderabad for (15-20) years of experience. Apply Now!