AVP - Operations (Healthcare) - Payers/Claim Adjudication Roles & Responsibilities : Strategic : - Maintain positive working relationships with existing and new clients with a constant focus on premier customer service in a growth-oriented environment - Support Business Development teams in new customer acquisition by providing operational expertise needed to win new clients - Designing and implementing business strategies- budgeting, planning, and evaluation of Operations - Work with cross functional teams to help create innovative and transformational solutions for clients - Develop the next generation of strong operational leaders Operational : - Ownership of P&L for multi-location account - Deliver on all SLAs as per contractual obligation with clients and drive efficiencies/productivity - Develop and implement effective talent acquisition and development strategy - Maintain adequate and appropriate staffing patterns based on client needs and volumes - Institutionalize best in class quality framework to deliver enhanced customer delight - Develop performance measures that support company's strategic direction - Enable to build an organizational culture with increased levels of employee engagement - Maintain robust succession plan to ensure organizational sustainability - Provide leadership and direction to management teams to ensure effectiveness of operations - Maintain staff compliance with Company and HR policies and procedures Key Performance Indicators : - Profitability - Customer Satisfaction - Revenue growth from existing clients - Employee Engagement and Talent Development - Business Transformation

Chennai

Firstsource - Assistant Vice President - Operations - Payers/Claim Adjudication - Healthcare Domain 

Job Description for Firstsource - Assistant Vice President - Operations - Payers/Claim Adjudication - Healthcare Domain  in FIRSTSOURCE SOLUTIONS LIMITED in  Chennai for (15-20) years of experience. Apply Now!