FirstClub - Senior Manager - Risk & Loss Prevention

Role Overview:

- Responsible for developing and implementing risk management, safety, compliance, loss prevention, and operational control strategies across business operations.

- The role focuses on identifying operational risks, preventing financial and inventory losses, ensuring regulatory compliance, and building a strong safety culture.

Key Responsibilities:

- Develop and implement risk management and safety strategies across warehouses, dark stores, fulfilment centres, and other operational locations.

- Conduct regular risk assessments, safety audits, and compliance audits to identify gaps and implement corrective actions.

- Lead Loss Prevention and Asset Protection initiatives to minimize theft, fraud, inventory shrinkage, and operational losses.

- Monitor and investigate internal/external theft, pilferage, fraud, misconduct, and policy violations.

- Review CCTV footage and incident reports and coordinate investigations with relevant stakeholders.

- Establish and monitor SOPs, safety standards, and operational controls.

- Ensure compliance with applicable statutory, regulatory, fire, occupational health & safety, and company requirements.

- Develop incident management and emergency response procedures.

- Track safety incidents, near misses, accidents, and risk observations and conduct RCA.

- Prepare MIS, dashboards, risk reports, and management presentations highlighting key risk indicators and trends.

- Partner with Operations, HR, Security, Quality, Facilities, Legal, and other functions to address risk and safety gaps.

- Conduct training and awareness programs on safety, security, loss prevention, emergency preparedness, and compliance.

- Manage and guide Risk, Safety, Security, and Loss Prevention teams across multiple locations.

- Define KPI/KRI metrics and monitor performance against business targets.

- Lead investigations of major incidents and provide recommendations to senior management.

- Drive continuous improvement through data analysis, technology, and automation.

Key Skills:

- Risk Management & Loss Prevention

- Safety & Compliance

- Fraud Prevention & Investigation

- CCTV Investigation

- Incident Management

- Root Cause Analysis & CAPA

- Inventory Shrinkage Control

- SOP Development & Implementation

- Crisis & Emergency Management

- MIS, Reporting & Data Analysis