FirstClub - Distribution Center Head

Position Overview:

At FirstClub, we are rewriting the rules of grocery delivery by prioritizing trust, transparency, and uncompromised quality over sheer speed. With our strict 200+ ingredient blacklist and our unique "Open Clubhouse" model, our distribution centers are not just storage hubsthey are centers of absolute transparency where customers can witness our quality checks firsthand.

As the DC Head, you will own the end-to-end operations of our central fulfillment hub. You will be responsible for scaling a highly sensitive, tech-driven supply chain that handles fresh produce (FnV), dairy, cold-chain items, and clean-label staples. You will bridge the gap between high-velocity quick commerce operations and rigid, pharmaceutical-grade quality control.

Key Responsibilities:

A) DC Operations (Warehouse):

- Inbound & QC

- Ensure smooth inwarding (Vendor + STN)

- Enforce strict QC checks (qty, MRP, expiry, quality)

- Control over-inwarding vs PO/Indent

- Reduce dock-to-stock time

- Inventory Management

- Maintain >99% inventory accuracy

- Ensure FIFO/FEFO compliance

- Monitor DOH by category:

1. FnV: 12 days

2. Dry: 57 days

- Minimize shrinkage & wastage

- Storage & Putaway

- Optimize bin utilization (Dry / Chiller / Freezer / FnV zones)

- Ensure proper slotting for fast-moving SKUs

- Maintain hygiene & compliance standards

- Picking & Dispatch to Stores

- Ensure timely picking for all STNs

- Zero short-pick / wrong-pick errors

- Align dispatch schedules with store replenishment cycles

B) Line Haul Operations (DC Clubhouses):

- Plan daily dispatch waves (slot-based replenishment)

- Optimize vehicle utilization (capacity vs trips)

- Ensure on-time dispatch & delivery to stores

- Cost Optimization

- Reduce per unit moved / per trip

- Improve drop density per route

- Manage fleet mix (3W / 4W / trucks)

- Route & Network Efficiency

- Optimize routes based on cluster geography

- Reduce turnaround time (TAT)

- Ensure minimal idle time at DC and stores

C) Coordination & Control Tower Alignment:

Work closely with:

1. Inventory/Planning team (for indents & ARS)

2. Store ops (for replenishment needs)

3. Control tower (for real-time issue resolution)

Ensure no stockouts due to DC or line haul delays

D. Team Management:

Manage warehouse teams:

1. Inwarding

2. Putaway

3. Pickers/dispatch

Manage line haul team:

1. Drivers / fleet vendors

2. Drive productivity and shift planning