Roles & Responsibilities.
Key Responsibilities:.
- Create sound internal controls and monitor adherence to them.
- Monitor and track processes across all verticals under Operations department to ensure process compliance.
- He/she should be responsible for implementing and executing inspection, testing, and evaluation methods to ensure that there is an adherence of defined SLAs.
- Proactively audit processes, practices and documents to identify weaknesses and suggest ways to strengthen them.
- Carry out process audit at defined frequencies to ensure teams achieve desired results and timely delivery.
- He / She should be able to coordinate with relevant stakeholders to ensure that they are well versed with the processes.
- Must maintain accurate and up-to-date documentation of all processes, including standard operating procedures (SOPs), process flows, and other relevant information.
- He/she should ensure processes are standardized and compliant with relevant regulations and industry standards.
Key Skills:.
- Atleast 5 years of relevant experience in audit and compliance.
- Ability to identify and solve problems in a timely and effective manner.
- Goal oriented individual with strong interpersonal skills.
- Ability to work together towards a common goal.
- Effective written and verbal communication skills to build strong relationships with colleagues, stakeholders, and vendors.
- Must have prior experience in audit or process improvement for at least 3 years.
- Candidates with certifications such as ISO 9001, CQPA, CQM would be given preference.
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