Who are we?

- At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services.

- Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking.

- Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all.

- Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

- We are seeking an experienced Head of Billing Operations with a strong background in Accounts Receivable, process transformation, exceptional people management skills, change agent, and proficiency in Salesforce (SFDC), NetSuite, and HighRadius.

- The ideal candidate will oversee our USMM Billing operation function, ensuring efficient processes, timely and accurate invoicing, and accurate reporting.

- This role requires a strategic thinker who can lead a team effectively, collaborate cross-functionally, and drive continuous improvement initiatives.

Key Responsibilities.

Billing Operations Management:.

- Develop and execute the strategic vision for our billing operations, aligning with company growth objectives and customer needs.

- Direct end-to-end billing operations, including invoicing, billing adjustments, and invoicing reconciliation.

- Implement best practices for billing accuracy and timeliness, reducing billing errors and. discrepancies.

- Ensure adherence to company policies, accounting standards, and regulatory requirements.

- Ensure high standards of data integrity across all billing systems.

People Management.

- Lead and mentor a team of billing professionals, providing guidance, coaching, and. performance feedback.

- Foster a culture of accountability, collaboration, and continuous learning within the billing. team.

- Manage workload allocation, resource planning, and performance evaluations.

- System Expertise.

- Utilize Salesforce (SFDC) & NetSuite (ERP) proficiency to optimize billing processes, enhance automation, and ensure data accuracy.

- Collaborate in designing, implementing, and optimizing billing system/ process.

- Direct training and support to team members on system functionalities and best practices.

- Financial Reporting And Analysis - Generate accurate and timely billing flash, metrics, and analysis for management review.

- Monitor key billing performance indicators (KPIs) and trends, identifying opportunities for improvement and risk mitigation on our mission control dashboard.

- Collaborate with Finance and other departments to reconcile billing accounts, resolve discrepancies, and support audit requirements.

- Experience in developing and managing operational staff.

- Experience with using and/or implementing software.

- Experience with multi-location environments.

- Problem Solving Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven.

- Customer Service Orientation Consistently meeting and anticipating the needs of internal customers, respecting others, and fostering positive working relationships.

- Ability to multitask and shift priorities as needed to meet deadlines.

- Strong analytical skills and attention to detail and accuracy.

- Effective verbal and written communication skills.

- Strong team building skills.

Qualifications:

- Bachelor's degree in accounting, Finance, Business Administration, or related field.

- 8-12 years of progressive experience in accounts receivable management, preferably in a fast-paced environment.

- Demonstrated expertise in Salesforce (SFDC), NetSuite (ERP), and HighRadius.

- Strong leadership skills with a proven ability to motivate, develop, and empower teams.