Job/Soft skill training

Health insurance

Office cab/shuttle

Cafeteria

International/On-site exposure

Annual health checkup

Gym membership

Joining bonus

Professional degree assistance

Mental health wellbeing

Life insurance

Performance bonus

Gifts on festivals

FNP Reviews by Employees

Senior Executive

Assistant Manager

Customer Service Specialist

Software Engineer

Manager

Customer Service Executive

Retail Store Manager

Store Manager

Customer Support Executive

Operations Executive

Sales Executive

Team Lead

Senior Software Engineer

Sales Manager

Senior Quality Analyst

Senior Customer Service Executive

Operations Manager

SEO Executive

Customer Care Executive

Executive Accountant

Front end Developer

Area Manager

Company Overview: Ferns N Petals is a leading online platform for gifting solutions, offering a wide range of products including flowers, cakes, plants, personalized gifts, and gift hampers. With a legacy of providing heartfelt gifting experiences, we are now seeking a dynamic and innovative individual to join our team as the AVP - Retail. Position Overview: As an AVP - Retail, you will play a crucial role in driving business growth, improving operational efficiency, and ensuring an exceptional customer experience within the retail franchise outlets and company's dark stores. Reporting of this role is to the COO FNP. Here are the key role expectations from this role: Key Responsibilities: Business Development & Strategic Planning: - Develop and implement comprehensive strategic plans to drive business growth for FOFO retail outlets in alignment with FNP's overall business objectives. - Identify market trends, competitor activities, and customer preferences to formulate effective business strategies. Franchise Management: - Manage relationships with franchise partners, providing guidance and support to ensure adherence to brand standards and operational excellence. - Collaborate for the selection, onboarding, and ongoing support of franchisees partners. Operational Excellence: - Oversee day-to-day Retail and Darkstore operations, ensuring compliance with standard operating procedures (SOPs) and FNP brand guidelines. - Implement best practices to optimize inventory management, staffing levels, and overall operational efficiency. Sales and Revenue Generation: - Develop and implement sales strategies to achieve revenue targets for FOFO retail outlets and Darkstore. - Monitor sales performance, analyze data, and implement corrective measures as needed. Customer Experience: - Foster a customer-centric culture by ensuring that FOFO outlets deliver exceptional service and create positive customer experiences. - Implement feedback mechanisms and drive initiatives to enhance customer satisfaction. Team Leadership: - Lead and motivate a cross-functional team, including store managers and staff, to achieve performance targets and uphold brand standards. - Invest in the professional growth of team members, conducting regular performance assessments, offering feedback, and identifying training needs. Financial Management: - Develop and manage budgets for the FOFO business, ensuring cost control and profitability. - Analyze financial reports and implement strategies to maximize return on investment. Compliance and Risk Management: - Ensure compliance with legal and regulatory requirements related to retail operations. - Identify and mitigate operational risks to protect the interests of the FOFO business and FNP. Business Development: - Contributor to Retail function by adding more franchise partners and Adding a Revenue through Targeting New Clients and Managing Key Accounts - Identify and pursue new business opportunities to expand the corporate gifting client base. - Negotiate and finalize contracts with corporate clients, ensuring mutually beneficial agreements. Market Research and Analysis: - Conduct regular market research to stay informed about industry trends, competitor offerings, and customer preferences. Analyze sales data and customer feedback to refine gift selection and improve overall customer satisfaction. Financial Performance: - Set and manage budget, forecasting sales, margins, and profitability targets. Analyse financial performance and market trends to identify areas for improvement and growth. - Drive the achievement of KPI's related to revenue, profitability, product assortment, and customer satisfaction. Make informed decisions based on data analysis, market insights, and performance metrics to guide the way forward. Customer Focus: - Understand client's preferences, needs and feedback to continuously tailor the product assortment to meet their expectations. Implement strategies to enhance customer satisfaction, loyalty, and retention through high-quality products and exceptional experiences. Team Leadership: - Provide leadership, mentorship, and guidance to a team. Foster a culture of collaboration, creativity, and continuous improvement within the corporate sales team. Invest in the professional growth of team members, conducting regular performance assessments, offering feedback, and identifying training needs. Qualifications and Requirements: Required Skills: - Bachelor's degree in Business and Design related field along with MBA is preferred. - Proven experience in a senior retail management role, demonstrating a track record of success in driving sales and operational excellence - Ability to work independently in a dynamic, fast-paced environment - Ability to lead a team, mentor employees, and promote a culture of accountability and ownership - Ethical, compassionate, and committed to excellence - Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions based on current market trends and consumer preferences. Behavioural Skills: - Excellent communicator with good negotiation presentation and interpersonal skills with the capacity to build and maintain relationships with key stakeholders. - Passionate professional & a strategic thinker, who can relate with our existing and future customer's needs. - Leadership experience with the ability to motivate and guide a team toward achieving objectives.

Gurgaon/Gurugram

Ferns N Petals - AVP - Retail Operations 

Job Description for Ferns N Petals - AVP - Retail Operations  in Ferns N Petals Pvt. Ltd in  Gurgaon/Gurugram for (18-20) years of experience. Apply Now!

Ferns N Petals - AVP - Retail Operations  | iimjobs.com