The Role:

- You will be the single owner of AI adoption across FatakPay - not in a lab, not in a silo, but embedded in every department, every workflow, every decision.

- You'll work directly with the COO and sit across IT, Product, Risk, Collections, Marketing, and Customer Service to identify high-impact AI use cases, prioritize them ruthlessly, and ship them into production.

- This is not a "build an AI strategy deck" role. This is a "make AI the default way FatakPay operates" role.

What You'll Deliver in Year 1.

- AI adoption scorecard across all departments - measurable, tracked monthly.

- At least 5 production-deployed AI/ML models beyond what exists today.

- 1 Cr+ in quantifiable cost savings or revenue uplift directly attributable to AI initiatives.

- 10-20% of engineering output shifted to AI-assisted development.

- Digital Branch MVP live and processing real customers.

- Customer care bot generating measurable new customer acquisitions.

Who You Are.

Must-Have:

- 5-8 years in product management, with at least 2 years owning AI/ML product lines in production (not research, not POCs).

- You've shipped ML models that made money or saved money - and you can show the numbers.

- Deep understanding of how LLMs, NLP, computer vision, or predictive ML actually work in production - you can challenge your data scientists, not just relay their updates.

- Experience in fintech, lending, or financial services - you understand credit risk, collections, underwriting, and why a 50 bps improvement in PAR matters.

- Comfortable working across 8-10 stakeholders simultaneously - this role touches every function.

- Strong product instinct: you know when to build vs.buy vs. leverage, and you ship fast.

Great-to-Have:

- Experience building AI-powered voice bots, conversational AI, or chatbot systems.

- Hands-on familiarity with Gen AI tools (prompt engineering, fine-tuning, RAG architectures).

- Experience with Account Aggregator, SMS parsing, or alternative data for credit scoring in India.

- Background in building internal tools or developer productivity systems using AI.

- Prior startup experience where you wore multiple hats and operated with a small team.

Why This Role Is Different.

- Most "AI PM" roles are about building one model for one team.

- This role is about rewiring how an entire company thinks and operates.

You'll have:

- Real problems: Credit risk for 30L+ users, collections on a - 476 Cr AUM book, fraud detection on millions of transactions, customer service at scale - not toy problems.

- Real data: SMS data, banking statements, bureau reports, UPI transactions, behavioral signals - a proprietary data moat that most fintechs don't have.

- Real P&L impact: FatakPay is profitable.

- Every AI initiative you ship has a direct line to the - 1,000 Cr revenue target for FY27.

- Builder culture: We built our SMS processor in-house.

- We built our own propensity models.

- We don't outsource our brain.

- You'll be surrounded by people who build.

- Direct access: You report to the COO and work across the entire leadership team.

- No layers, no bureaucracy.