Job Description:
Accountable for managing Global F&A service delivery (PTP+OTC+RTR - All Tower is must), Account/Customer management, P&L Management, Automation & Process improvement, etc. AI-lead Automation or Transformation will be added advantage and preferred.
- Conduct a thorough review of all components in the Project/Program Plan: scope, deliverables, time frame, and cost to meet client expectations and contractual agreements.
- Ensure Quality Management Systems are followed for delivery excellence.
- Responsible for SLA management and customer satisfaction across one or more customers.
- Ensure and monitor all processes are in place to proactively protect consistent service quality through rigorous management of change control and acceptance into service procedures.
- Metrics and reporting as per the program communication plan.
People Aspect / Relationship management:
- Motivate, develop, and mentor the entire project team for efficient delivery.
- Ensure resources, capabilities, and capacity to meet Customer requirements.
- Ensure proper communication between onsite, offshore and Customer team.
Technological Cognizance:
- Participate in Finance and Technology roadmap discussions with Customer and advise on the best way forward.
- Initiate process, productivity, and service improvements to improve Customer.
- Drive transformation programs.
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