- FairMoney is recruiting a Head of India Operations with a startup mindset to scale its operations in India- . We will grow our lending volumes &gt;10 times over the next few months and will become a digital bank in 2021 - it will put a high pressure on operations, you must find solutions to make them scale by designing and implementing better processes. You will be working directly with the General Manager in India. Responsibilities- : - Analyze the current processes of our operations and identify weaknesses by working hand-in-hand with the General Manager and the Customer Support & Collection Agents - Design new operations processes to improve how we serve our Customers and when we create new financial products - Build the right KPIs, monitoring tools, internal workflows... to ensure we deliver company growth objectives and deliver a stellar service to our customers, in collaboration with Business Analysts and Growth analysts - Monitor business metrics, work with external teams (Risk, Business Analytics) to understand and explain deviations - Ensure a high standard of quality in the Operations Team, set guidelines for hiring and teams management - Manage day to day interactions with our lending partners and third parties - Handle complex Customers issues, manage escalation processes within Teams - Weekly detailed reporting with operations metrics to the General Manager and Risk & BI teams Requirements : - You must- speak English fluently- (2nd and 3rd languages are a strong plus) - You must have &gt;3 years of experience in Operations- - You must have strong communication skills- - You have knowledge of Microsoft Office (Word, Excel), Google Suite- - You must be thrilled by the vision of FairMoney and hungry make it a success story in India- Bonus: - You have experience in the startup environment or in digital financial services - You have experience in SQL

Bangalore

FairMoney - Director - Customer Operations 

Job Description for FairMoney - Director - Customer Operations  in FAIRMONEY TECHNOLOGY PRIVATE LIMITED in  Bangalore for (3-12) years of experience. Apply Now!