Facility Manager - Real Estate

Description: Act as a key point of contact for all the customers/residents

Oversee the upkeep of all common areas (lobbies, lounges, walkways, clubhouses, pools, etc.) with attention to detail, aesthetics, and fragrance/sensory elements for a luxury experience.

Roles & Responsibilities:

- Enhance customer experience during move in/handover, post possession settling in and other related CRM/FM process.

- Guide the operations team to (housekeeping, landscaping, pest control, security, etc.) ensure customer experience is enhanced via the service delivery.

- Plan & collaborate in organizing and supporting resident-centric events, wellness programs, and celebrations that promote a vibrant and exclusive community experience.

- Resolve service issues before they escalate; maintain a positive rapport with residents through visibility and responsiveness. (within stipulated TAT)

- Prepare regular MIS reports, feedback logs, and service audits for performance tracking.

Education: Graduation/Post Graduation (Hospitality background hotel management will be preferred)