Description:
Their primary objective is to align zonal operations with the overall business strategy, ensuring optimal resource utilization, cost-effectiveness, and achievement of key performance indicators (KPIs).
Key Responsibilities Strategic Planning and Execution:
- Conducting market analysis to identify growth opportunities and competitive advantages.
- Setting performance benchmarks and KPIs for the zone and monitoring progress.
Profit Centre Management:
- Revenue Growth: Revenue growth for each profit centre.
- Cost Control: Cost control measures implemented for each centre.
Doctor Recruitment and Engagement:
- Doctor Recruitment: Number of new doctors recruited.
- Doctor Retention: Doctor retention rate.
- Doctor Satisfaction: Doctor satisfaction scores.
- Doctor Productivity: Doctor productivity metrics (e.g., patient volume, revenue generated).
Business Development:
- Identifying and developing new business opportunities within the zone.
- Building relationships with key stakeholders, including doctors, payers, and community leaders.
- Developing a strong network of doctors (Internal and externally) leading to growth of the business of existing clinical speciality and addition of the new clinical speciality for a sustainable business growth.
- Representing the hospital in the local community.
Operational Excellence:
- Design, develop and implement the standard operating process keeping view of the industry benchmarks and establish Key Performance Indicators for the regular performance monitoring for all aspects of the business.
- Overseeing the day-to-day operations of multiple hospitals within the zone/ defined business geographies.
- Ensuring optimal utilization of resources, including manpower, equipment, and infrastructure.
- Implementing process improvements and streamlining operation to enhance efficiency and productivity.
- Managing the facility's infrastructure, maintenance, and upkeep.
- Responsible to drive tech-lead initiatives to improve patient experience and cost optimization and resource utilization.
- Doctor recruitment, engagement and retention.
Financial Management:
- Monitoring revenue and expenditure to ensure financial viability.
- Identifying cost-saving opportunities and implementing them effectively.
- Analyzing financial performance and providing regular reports to the management.
Quality Assurance and Patient Safety:
- Implementing and maintaining quality standards and patient safety protocols.
- Conducting regular audits and inspections to ensure compliance.
- Analyzing patient feedback and implementing corrective actions.
Regulatory Compliance:
- Ensuring adherence to all applicable laws, regulations, and accreditations.
- Managing relationships with regulatory bodies.
- Conducting regular compliance audits and risk assessments.
- Hospital and Healthcare Statutory compliance and liasoning with all relevant authorities.
Human Resources Management:
- Overseeing recruitment, training, and development of staff across the zone.
- Building and leading high-performing teams.
- Ensuring employee engagement and satisfaction.
- Handling employee relations and resolving conflicts.
Key Performance Indicators:
Financials:
- Revenue, EBITDA, Net Operating Margin Revenue Per Patient, RCM and Collection Period, ROI for Capital Expenditures
Customer:
- Physician Satisfaction Scores
- TATs for all the key processes of the Hospitals (ED, Discharge Process, re-admission rates) etc.
- Minimalization of Patient Complaints
- KOL Engagement (Key Doctors and Stakeholders)
- Service Excellence standards for the Patient Safety and Services.
Internal Business Process:
- Doctor recruitment & Engagement
- Compliances with Regulatory Standards
- Bed Turn Over Ratio
- ALOS (Average Length of Stay)
- Supply Chain Efficiency
- Infection Rates, Medication Errors, Average time for Test results
- Adoption of new technologies
- Accreditation and re-accreditation of the required Quality standards.
People:
- Manpower Capacitation (%) Doctors, Nurses, Technicians and Support Staff.
- Staff turnover
- Employee Training hours
- Employee Rewards and Recognition, Retentions and development Initiatives.
Job Competencies:
- Graduate (Any) Postgraduate (Any) from reputed university and Institute however, qualification in the Healthcare, Hospital Management shall be preferred.
- Up to 18 Years of experience including hands-on experience into Hospital and Healthcare Management.
- Business Acumen
- Business Development
- Excellent Communication Skills (Written & Verbal). Knowledge of Local Language shall be a plus.
- Ability to recruit /retain /engage Clinicians and Other staff.
- Sound knowledge of Hospital, Healthcare Management
- Expertise in Business Planning, Business Strategy and financials.
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