Consulting (Global Business Services)

Job Title: Director - Global Business Services Consulting

Brief Company Description:

At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

In a world thats changing faster than ever, our purpose acts as our North Star, guiding our 400,000 people providing the context and meaning for the work we do every day. We help digital pioneers fight data piracy; guide governments through cash-flow crises; unlock new medical treatments with data analytics; and pursue high quality audits to build trust in financial markets and business. And now weve unified all our artificial intelligence (AI) innovation and development efforts under one platform, EY.ai, to help enable clients to efficiently access the benefits of AI.

It is also intended to increase transparency, trust, and confidence in AI as EY seeks to use these new capabilities to serve the broader interests of society and contribute to a more inclusive, equitable future. Through our four integrated service lines Assurance, Consulting, Strategy and Transactions, and Tax and our deep sector knowledge, we help our clients to capitalize on new opportunities and assess and manage risk to deliver responsible growth.

Our high-performing, multidisciplinary teams help them fulfil regulatory requirements, keep investors informed and meet stakeholder needs. We believe a better working world is one where economic growth is sustainable and inclusive. We work continuously to improve the quality of all our services, investing in our people and innovation. And were proud to work with others from our clients to wider stakeholders to use our knowledge, skills and experience to help fulfil our purpose and create positive change.

Job Role:

The Director will be involved in anchoring the Global Business Services (GBS) solution, managing multiple clients in India & abroad. The responsibilities will include:

- Scaling the GBS consulting practice through outreach in the industry, building relationships with existing & new clients and expanding our trade corridors.

- Attracting and building a strong team of GBS professionals through external talent infusion and strengthening the existing team.

- Demonstrate strong delivery capabilities to be able to lead client engagements covering Sourcing Strategy, Outsourcing Advisory, Location Advisory, GBS Operating Model Design, GBS Implementation, Program Management and GBS Optimization.

- Independently manage senior external / internal stakeholders.

- Demonstrate significant industry / solution expertise.

- Design the blueprint for new GBS solutions and take these solutions to the market.

- Manage engagement economics & receivables, project resources and team utilization.

- Take ownership of delivery / preparation of high-quality deliverables and manage service quality, brand, and client expectations.

- Oversee knowledge development and management.

- Strengthen the EY brand through Thought Leadership and industry networking.

- Ensure compliance to the firms standards, processes, and policies.

Professional Background:

- 12 - 15 years of relevant post-qualification experience Consulting experience with Big 4 (preferred), Outsourcing Service Providers (Business excellence / Solution Design & Implementation / Sales) and Global Capability Centres (Process excellence / Transition / Transformation).

- GBS Transformation experience across Finance, HR, IT, Procurement functions, and in industry specific services.

- Leading large scale process optimization projects in process areas like Lead to Order (L2O), Order to Cash (O2C), Record to report (R2R), Procure to Pay (P2P), Hire to Retire (H2R).

- Experience in solution design and delivery of services / engagements involving GBS optimization, location advisory, operating model design, shared services setup / implementation, process transformation, business diagnostics, business case analysis and planning, sourcing strategy, outsourcing / offshoring strategy, shared service transformation, design of SLAs, process KPIs and reporting requirements.

- Should have worked in any one or more of following industry verticals:

1. Automotive & Manufacturing

2. Technology, Media, Telecom

3. Consumer Products & Retail

4. Life Sciences and Energy

- In depth knowledge of offshoring GBS & outsourcing trends and leading practices.

- Experience in working in a cross-border, multi-team, virtual environment with international exposure.

Preferred Skills:

- Expertise in one or more of the areas listed process transformation, business process diagnostics, business case analysis & planning, service sourcing, RFP process, Outsourcing/offshoring strategy and setup, GBS transformation or Design of SLAs, process KPIs and reporting requirements.

- Exposure to ERP suite like Oracle, SAP and other technologies like RPA / AI / ML / workflows / Function specific tools.

- Experience with process mapping and optimisation tools like Microsoft Visio, IBM, Celonis etc.

- Ability to manage multiple workstreams and collaborate.

- Ability to understand client requirements and develop / customize solutions.

Core Skills:

- Advanced written and verbal communication skills.

- Business development and account mining skills.

- In-depth understanding of the GBS landscape, with a strategic view of the upcoming trends.

- Professional networking skills.

- Program management, multi-tasking and time management skills.

- Excellent people management skills.

- Advanced knowledge of Microsoft Excel, Word, PowerPoint.

- Ability to lead and inspire teams and clients.

- Client relationship management and account management skills.

Other:

- Willingness to travel frequently.

- Willingness to learn new skills.

- Able to thrive in relatively unstructured situations.

- High initiative and drive, positive attitude and commitment.

- Maturity and ability to handle pressure situations.

Academic Background:

- B.E. / B.Tech. / CA / MBA (preferably from a premier institute such as IIMs, SP Jain, XLRI, ISB, NMIMS, NITIE, FMS).

Base Location and Travel:

- Bengaluru / Hyderabad / Mumbai / Pune.

- The Director would be required to travel to client locations.