Export Manager - FMCG/HORECA

Key Responsibilities

Export Sales & Business Development:

- Develop and execute strategies to expand business in international markets.

- Identify, evaluate, and onboard new distributors, agents, and clients globally.

- Drive revenue growth by meeting and exceeding export sales targets.

Market Research & Expansion:

- Conduct in-depth research to identify new market opportunities and emerging trends.

- Monitor competitor activities and benchmark best practices.

- Recommend entry strategies for new territories.

Client Relationship Management:

- Build, maintain, and grow long-term partnerships with international clients.

- Handle client queries, resolve issues, and provide efficient after-sales support.

- Enhance customer satisfaction and loyalty.

Documentation & Compliance:

- Oversee preparation and verification of export documentation, including invoices, letters of credit, and certificates.

- Ensure compliance with international trade laws, customs regulations, and INCOTERMS.

- Liaise with regulatory bodies as required.

Cross-Functional Coordination

- Collaborate with production, logistics, and finance teams to ensure smooth and timely order execution.

- Coordinate with freight forwarders, shipping lines, and clearing agents for seamless delivery.

Reporting & Analysis

- Prepare and share regular sales reports, forecasts, and performance dashboards with management.

- Analyze sales data, identify gaps, and recommend improvements in strategy and execution.

Key Qualifications

Education

- MBA/PGDM in International Business, Marketing, or related field.

Experience

- 5-7 years of proven experience in export sales, preferably within FMCG or foodservice (HORECA) industry.

- Demonstrated success in driving export growth and achieving international sales targets.

Skills & Competencies

- Strong negotiation, persuasion, and presentation skills.

- Excellent communication skills (verbal & written) with cross-cultural awareness.

- In-depth knowledge of export documentation, INCOTERMS, customs regulations, and trade compliance.

- Strong analytical and problem-solving skills.

- Proficiency in CRM tools and MS Office (Excel, PowerPoint, Word).

- Ability to work independently as well as in cross-functional teams.

- Strong organizational skills with attention to detail.

- Flexibility to travel internationally as required.