Job Summary:

We are seeking an experienced and results-driven Experience Center Head to lead the overall operations, sales performance, and customer experience of a premium retail showroom. The ideal candidate will be responsible for driving revenue growth, managing showroom operations, leading high-performing sales teams, and delivering an exceptional customer journey.

The role requires strong expertise in retail sales, store operations, team leadership, and P&L management, preferably within the modular kitchens, wardrobes, home interiors, luxury furniture, or premium lifestyle segments.

Key Responsibilities:

Business & Revenue Management:

- Own the Profit & Loss (P&L) responsibility for the Experience Center and drive business growth.

- Achieve monthly, quarterly, and annual sales and revenue targets.

- Develop and execute sales strategies to maximize showroom conversions and profitability.

- Monitor key business metrics including revenue, footfall conversion, average order value, and customer satisfaction.

Sales & Customer Experience:

- Drive sales of modular kitchens, wardrobes, living furniture, home interiors, and allied products.

- Ensure a premium and seamless customer experience throughout the buying journey.

- Engage with high-value customers and support the team in closing complex sales opportunities.

- Build strong customer relationships to enhance repeat business and referrals.

Store & Operations Management:

- Oversee day-to-day showroom operations, ensuring smooth functioning and operational excellence.

- Maintain high standards of visual merchandising, product presentation, and showroom aesthetics.

- Ensure inventory accuracy, display management, and operational compliance.

- Drive process improvements to enhance efficiency and customer engagement.

Team Leadership & Development:

- Lead, mentor, and motivate the sales and operations teams to achieve business objectives.

- Establish performance goals, conduct regular reviews, and drive productivity improvements.

- Build a customer-centric and performance-driven culture within the Experience Center.

- Support hiring, onboarding, training, and development of showroom staff.

Stakeholder Management:

- Collaborate with design consultants, project teams, installation teams, and business leaders to ensure seamless execution.

- Coordinate with marketing teams to drive local brand visibility, customer acquisition, and lead generation initiatives.

- Ensure timely resolution of customer concerns and escalations.

Required Skills & Experience:

- 10-12 years of experience in retail sales and operations.

- Minimum 5 years of experience in a leadership role managing premium retail stores, flagship showrooms, or experience centers.

- Proven track record of achieving sales targets and managing P&L responsibilities.