EXL Service - Program Manager - IIM

Job Summary:

We are seeking a dynamic and driven Program Manager to lead and manage strategic programs across global locations. This high-impact role offers the opportunity to work closely with senior leadership across global locations, driving strategic initiatives and ensuring operational excellence. This is an excellent opportunity to gain global exposure, influence decision-making, and contribute to the strategic direction of a leading IT services organization.

Must-Have:

- 3-5 years of experience working in a fast-paced environment in IT/Tech services.

- Should be a passout from IIM college

- Strong business acumen and understanding of organizational dynamics.

- Proficiency in Microsoft Excel and PowerPoint with an analytical mindset.

- Excellent communication, stakeholder management, and problem-solving skills.

- Experience collaborating with cross-functional and global teams.

- Ability to multitask and work independently.

Good-to-Have:

- Working knowledge of Power BI

- Exposure to Agile methodologies

Roles & Responsibilities:

- As a Program Manager, you will drive end-to-end program delivery ensuring alignment with strategic objectives and delivering measurable outcomes.

- Lead and manage strategic programs aligned with business goals across global teams.

- Identify risks and dependencies early and develop mitigation strategies.

- Define scope, goals, timelines, success metrics, and budgets aligned with business objectives and strategic priorities.

- Develop executive dashboards and presentations providing strategic insights using a data-driven approach for leadership.

- Continuously improve program frameworks, tools, and processes.

- Support pre-sales activities including proposals, RFPs, timelines, and budget planning as per requirements.

- Collaborate with senior leadership, business heads, and functional teams across geographies to ensure program success.