Execution Team Manager - Vanan Online Services

Job Title : Execution Team Manager - Vanan Online Services

Experience Required: 5-7 years (Minimum 2 years in team leadership/management)

Optimized Job Post - Project Delivery & Vendor

Location: Remote

Relations Manager (Remote - India)

About the Role:

We are Vanan Online Services, Inc., a global leader in transcription, translation, captioning, and related services. Were looking for an experienced Project Delivery & Vendor Relations Manager to lead our vendor operations, manage project execution, and ensure the highest standards of quality and customer satisfaction.

This is a remote position open to candidates across India who are skilled in managing people, processes, and partnerships across global time zones.

What Youll Do:

Vendor & Resource Management:

- Manage and maintain relationships with vendors worldwide.

- Hire and onboard new vendors/resources to meet service demand.

- Keep vendor availability aligned with incoming project requirements.

- Negotiate and control vendor costs within budget.

- Evaluate the quality of work delivered by vendors to ensure we only work with the best for top-quality output.

Team & Project Operations:

- Lead the production/project coordination team to ensure smooth and timely project delivery.

- Monitor performance, provide coaching, and give constructive feedback.

- Handle performance appraisals and manage attrition.

- Coordinate with clients (including US-based) to understand requirements and give updates.

- Manage escalations and resolve them promptly.

Quality Management:

- Oversee Quality Issues (QI) and Request-for-Changes (RFC) to prevent customer dissatisfaction or refunds.

- Identify recurring issues and implement solutions.

- Research & Process Improvement

- Keep track of industry trends and client needs.

- Suggest process improvements to increase efficiency, quality, and client satisfaction.